Katharine Sprague Lubrano, MBA, CPCU
Team Lead / Claim Specialist at Meemic Insurance Company- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Limited Lines Property & Casualty Resident Producer
State of Michigan Department of Insurance and Financial ServicesApr, 2019- Nov, 2024 -
Property and Casualty Resident Producer
State of Michigan Department of Insurance and Financial ServicesApr, 2019- Nov, 2024 -
Chartered Property Casualty Underwriter (CPCU)
The InstitutesMay, 2013- Nov, 2024 -
Fire and Other Hazards Resident Insurance Adjuster
State of Michigan Department of Insurance and Financial ServicesJun, 2014- Nov, 2024
Experience
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Meemic Insurance Company
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United States
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Insurance
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200 - 300 Employee
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Team Lead / Claim Specialist
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Feb 2014 - Present
In my current role, I provide strategic leadership and advice to the senior management and lend my expertise in the areas of risk mitigation, legislative interpretation, and regulatory compliance enforcement as a key technical resource. I apply my extensive breadth of experience in claims handling in multiple fields, and remain responsible for claims review, coverage, adjustment, processing, and settlement for up to 180 claims at a time. My notable accomplishments are as follows: • Developed Auto Claims Triage System in the company that divided all claims into 4 major categories and assigned level-specific claims specialists to each category to ensure more efficient claims management, reduction in errors, and better workflow. • Recommended a complete overhaul of existing denial & form letters and led the project from initiation to completion. Rewrote, reviewed, and approved 80 form letter and denial letter templates; uploaded revised letters to the internal website. • Partnered with several cross-functional teams and business units on several projects, such as the Claims User Group in the IT department, Disaster Recovery Unit, and Claims Process Improvement Committee. • Developed an Auto 101 training program for new employees (and existing employees interested in cross-training in auto claims) consisting of a clear overview, succinct descriptions, and adequate explanations and examples. • Received 54 'Celebrate as One' Awards In the last year (given by peers, managers, and upper management) for going above & beyond, 46 ‘On the Spot’ and ‘High Five’ Awards, and 3 bronze awards for exceptional performance, and maintained a perfect file audit score for 36 consecutive months and counting. Show less
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State Farm
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United States
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Insurance
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700 & Above Employee
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Claim Support Services Supervisor
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Jun 2013 - Feb 2014
In this role, I led, managed, and provided technical guidance to 11+ employees. I hired, trained, led, administered salaries, and managed performance. I also communicated best practices and provided extensive coaching to junior-level employees and direct reports. My Notable Accomplishments include• Coached 10 employees resulting in promotions within the company.• Obtained the coveted CPCU (Chartered Property Casualty Underwriter) designation.
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Claims Representative - Homeowners, Auto, Catastrophe
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May 2006 - Jun 2013
In this role, I spearheaded the investigation, evaluation, negotiation, and settlement of first party auto, boat, commercial, and personal property claims in multiple states. Served as a key resource and communicated best practices to the team. Liaised between customers and insurance companies to gather information before deciding on the way to handle each claim. My Notable Accomplishments include• Initially hired as a Claims Processor for Portage Claims Office. Received multiple promotions with increasing responsibility.- Claim Representative, Commercial Boat-Concordville, PA (6/2012-6/2013) - Claim Representative, Fire-Concordville, PA (7/2007-6/2012) - Claim Processor and Claim Representative Auto-Portage, MI (5/2006-7/2007) • Served as Claims Team Manager for 11 direct reports during a short-term assignment. Selected for a 1-year leadership development program to develop team leadership and claims management skills.• Volunteered for catastrophe project operations in Jacksonville, FL. - Involved in second wave of catastrophe deployment. Reviewed and reconciled supplemental estimates.- Performance surpassed expectations. Project was completed in four weeks outpacing the 6–8-week expectations.• Created a training program for Independent Adjusters (IAs) during deployment. - Received rave reviews for the efficacy of the training program from IAs, peers, and senior management. - Volunteered for and actively sought out mentorship opportunities – both as a mentor and mentee. • Granted claim authority of $50,000 to handle and process claims. • Maintained the highest level of customer satisfaction by communicating clearly about policies, procedures, and regulations. Kept customers updated on changes and potential impact to respective policies or claims Show less
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Education
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2016 - 2019
University of Michigan-Flint
Master of Business Administration (M.B.A.), Organizational Leadership -
2002 - 2006
Western Michigan University
Bachelor of Arts (B.A.), Political Science and Government -
1998 - 2003
Lapeer West High School
High School Diploma, General Studies
Community
