Experience

ShipBob

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Senior Merchant Success Manager

  • Jan 2022 - Present

  *Manage and develop 20+ D2C and B2B e-commerce merchants; responsible for the overall relationship management of a multimillion dollar client portfolio who utilize ShipBob services *Provide data-driven solutions to optimize costs, manage inventory, streamline operational processes and grow the merchant’s brand *Work cross-organizationally to quickly and effectively problem solve to ensure the best merchant experience *Facilitate working sessions with Success Operations Specialist reps… Show more *Manage and develop 20+ D2C and B2B e-commerce merchants; responsible for the overall relationship management of a multimillion dollar client portfolio who utilize ShipBob services *Provide data-driven solutions to optimize costs, manage inventory, streamline operational processes and grow the merchant’s brand *Work cross-organizationally to quickly and effectively problem solve to ensure the best merchant experience *Facilitate working sessions with Success Operations Specialist reps to address merchant concerns, ensure effective problem solving processes, and continue to deliver the most optimal customer experience *Grow book of business to meet and exceed quarterly revenue goals and performance metrics by negotiating new contracts, hosting quarterly business reviews, and continually looking for expansion opportunities

• Merchant Success Manager

  • Sep 2020 - Jan 2022



Saatchi Art

• United States
• Artists and Writers
• 100 - 200 Employee

• Operational Support Specialist

  • Jul 2020 - Sep 2020

  Worked with Operations and Curatorial teammates to resolve complex and long term order situations. Monitored art shipments daily to ensure fast and safe arrival. Worked with Operations and Curatorial teammates to resolve complex and long term order situations. Monitored art shipments daily to ensure fast and safe arrival.



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• E-Commerce Buyer

  • Mar 2020 - Jun 2020

• E-commerce Associate Buyer

  • Oct 2017 - Mar 2020

  Handbags and Leather Goods Buyer $7.1M Businesses * Execute all marketing, assortment, promotional and financial strategies for subcategories focusing on the customer, while working through the changing algorithm and impressions shifts of e-commerce * Built and maintained relationships with 13 vendors by attending NYC markets and JCK Vegas Trade Shows, while also prospecting for potential new vendors * Liaison for Buying team collaborating with CX team on streamlining new customer… Show more Handbags and Leather Goods Buyer $7.1M Businesses * Execute all marketing, assortment, promotional and financial strategies for subcategories focusing on the customer, while working through the changing algorithm and impressions shifts of e-commerce * Built and maintained relationships with 13 vendors by attending NYC markets and JCK Vegas Trade Shows, while also prospecting for potential new vendors * Liaison for Buying team collaborating with CX team on streamlining new customer facing projects and processes * Implemented Groupon Goods Customer Demographics profile for the Buying team * Grew Handbag and Leather Goods business with hitting Margin Goal by 103%, increasing bottom line profit to $1M for the second half of the year * Increased Vendor Advertisement Coop support by 77%, bringing in $44K to bottom line within 1st month in new categories Handbags & Leather Goods * Revamped Leather Goods business, moving business that was 63% away from margin goal to hitting goal by 133.2% within a one quarter time frame

• E-commerce Assistant Buyer

  • Jul 2016 - Oct 2017

  Diamond & Children's Jewelry $6.5M Businesses * Prospected and on-boarded top Diamond Vendor, working closely in building brand to produce $4M in first year * Transformed Diamond category’s profitability from a margin loss of -4% to a healthy 10% margin rate through collaborating with Editorial team and building out Diamond Buying Guide which increased customer ratings * Collaborated with Buyer in developing top performing good, better, best Diamond Stud Program which generated… Show more Diamond & Children's Jewelry $6.5M Businesses * Prospected and on-boarded top Diamond Vendor, working closely in building brand to produce $4M in first year * Transformed Diamond category’s profitability from a margin loss of -4% to a healthy 10% margin rate through collaborating with Editorial team and building out Diamond Buying Guide which increased customer ratings * Collaborated with Buyer in developing top performing good, better, best Diamond Stud Program which generated $500K of sales in first year * Utilized my developed vendor relations to expand current assortment selection by on-boarding 4 new vendors * Solidified Vendor Advertisement Coop support plan across all marketing aspects; increasing profitability for category by $47K * Analyzed current online assortment and identified key opportunities to increase competitiveness Focused on ensuring key product details were listed on deal pages in order to improve customer’s shopping experience



Nordstrom Trunk Club

• United States
• Retail
• 200 - 300 Employee

• Men's & Women's Stylist and Custom Specialist

  • Nov 2014 - Jul 2016

  *Personally sold over $683K worth of merchandise since November 2014 *Manage online and local clientele base of 1,800 clients with strong organizational skills, while creating personal relationships and making connections *Utilized social media marketing and promotional events to acquire new clients *Researched market trends and apparel trends to make recommendations to clients and team *Created and supported client retention strategies for existing and new clients *Personally sold over $683K worth of merchandise since November 2014 *Manage online and local clientele base of 1,800 clients with strong organizational skills, while creating personal relationships and making connections *Utilized social media marketing and promotional events to acquire new clients *Researched market trends and apparel trends to make recommendations to clients and team *Created and supported client retention strategies for existing and new clients



Sears

• United States
• Retail
• 700 & Above Employee

• Associate Buyer

  • Nov 2013 - Oct 2014

  Kmart and Sears Silver Fine Jewelry * Collaborated with buyer to manage assortment plans and initiatives to meet annual financial plans of $30M gross profit * Managed rollout of 3 new private label brands which generated $4M gross profit in 2013 * Maintained over 2K SKUs in both Sears and Kmart brick and mortar stores analyzing performance * Reported weekly sales, and proposed short and long term recommendations for future growth to Vice President, CFO, and team *… Show more Kmart and Sears Silver Fine Jewelry * Collaborated with buyer to manage assortment plans and initiatives to meet annual financial plans of $30M gross profit * Managed rollout of 3 new private label brands which generated $4M gross profit in 2013 * Maintained over 2K SKUs in both Sears and Kmart brick and mortar stores analyzing performance * Reported weekly sales, and proposed short and long term recommendations for future growth to Vice President, CFO, and team * Contributed to end of the month financial planning including vendor allowance procurement * Worked closely with E-Commerce Merchandise team in expanding assortment offerings and developing special Web promotions; which generated a 40% increase in E-commerce sales * Analyzed performance of both line’s marketing strategies to identify opportunities to maximize brand development * Consistently worked with both buyer and inventory team to make timely updates to current assortment * Presented assortment and financial plans to Vice President, Chief Finance Officer, and Inventory Manager monthly * Cultivated lasting relationships with key vendors to protect and secure current and new programs * Communicated with vendors daily to ensure timely deliveries were met * Partnered with cross-functional teams to ensure project initiatives were met within projected time line * Lead vendor meetings regarding current and new proposed assortments in New York market; negotiating costs and funding of business initiatives to increase profit

• Assistant Buyer

  • Jan 2013 - Nov 2013

  Kmart Diamonds, Gemstones, and Men's Jewelry Kmart Silver Jewelry * Collaborated with Buyer to manage execution of all new initiatives * Contributed to the development and design of two new programs; sales grossing of $370K and $780K * Ran weekly sales analysis reports highlighting business issues, potential risks and profit opportunities for programs * Trained new team members on all system processes; pricing, reporting, marketing * Point of contact for team… Show more Kmart Diamonds, Gemstones, and Men's Jewelry Kmart Silver Jewelry * Collaborated with Buyer to manage execution of all new initiatives * Contributed to the development and design of two new programs; sales grossing of $370K and $780K * Ran weekly sales analysis reports highlighting business issues, potential risks and profit opportunities for programs * Trained new team members on all system processes; pricing, reporting, marketing * Point of contact for team in pricing inquires and marketing applications * Completed all vendor on-boarding; creating new relationships and communications with vendors * Forecasted, implemented, and analyzed all forms of marketing communications for Kmart Fine Jewelry * Presented marketing concepts for circular to upper management and creative Agency weekly * Maintained knowledge of industry and competitor market trends to make business recommendations * Attended JCK trade show with team; researched new trends and maintained vendor relations

• Buyer Apprentice

  • Jul 2012 - Jan 2013

  Sears Gemstones, Gold, and Men's Jewelry * Managed all pricing for in-store, print, and online * Managed all samples in various stages from vendor acquisition, to advertising agency production, and online set-up * Composed several store communications regarding new program re-sets, vendor defects, and returns * Collaborated with team recapping Holiday in-house and competitor’s marketing initiatives



The HAUTE Spot

• United States
• Apparel & Fashion

• Merchandise Processor

  • Sep 2011 - Jun 2012

  A private consignment service for luxury goods with a designer and couture e-boutique, powered by a team of dynamic fashionistas. * Researched high end fashion trends, designers, and events * Wrote specifications and copy for inventory * Photographed, merchandised, and styled inventory * Created social media blasts via Twitter, Facebook, and Blog * Assisted in planning and executing events * Attended local Chicago fashion events A private consignment service for luxury goods with a designer and couture e-boutique, powered by a team of dynamic fashionistas. * Researched high end fashion trends, designers, and events * Wrote specifications and copy for inventory * Photographed, merchandised, and styled inventory * Created social media blasts via Twitter, Facebook, and Blog * Assisted in planning and executing events * Attended local Chicago fashion events



le Dress

• Merchandise Intern

  • May 2010 - Aug 2010

  Worked under owners Eva and Robyn Anderson at their Wicker Park located premier dress-only boutique, assisting in the many different aspects of merchandising and promoting for a small boutique. * Visual merchandising through styling the mannequins and displays, styling models for events, and replenishing merchandise on the floor * Public relations tactics such as special events, television segments, and social media blasts * Buying process of visiting vendors, attending… Show more Worked under owners Eva and Robyn Anderson at their Wicker Park located premier dress-only boutique, assisting in the many different aspects of merchandising and promoting for a small boutique. * Visual merchandising through styling the mannequins and displays, styling models for events, and replenishing merchandise on the floor * Public relations tactics such as special events, television segments, and social media blasts * Buying process of visiting vendors, attending Merchandise Mart and other vendor previews, and ordering for future seasons Show less Worked under owners Eva and Robyn Anderson at their Wicker Park located premier dress-only boutique, assisting in the many different aspects of merchandising and promoting for a small boutique. * Visual merchandising through styling the mannequins and displays, styling models for events, and replenishing merchandise on the floor * Public relations tactics such as special events, television segments, and social media blasts * Buying process of visiting vendors, attending… Show more Worked under owners Eva and Robyn Anderson at their Wicker Park located premier dress-only boutique, assisting in the many different aspects of merchandising and promoting for a small boutique. * Visual merchandising through styling the mannequins and displays, styling models for events, and replenishing merchandise on the floor * Public relations tactics such as special events, television segments, and social media blasts * Buying process of visiting vendors, attending Merchandise Mart and other vendor previews, and ordering for future seasons Show less



Gap

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • 2008 - 2010

  -Provided customer service -Met sales goals -Maintained displays and restocked as necessary -Provided customer service -Met sales goals -Maintained displays and restocked as necessary