Katharine Baker

Quality Assurance Specialist at eSystems
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Contact Information
us****@****om
(386) 825-5501
Location
North Little Rock, Arkansas, United States, US

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Credentials

  • Requirements-based Testing Workshop
    Bender RBT Inc.
    May, 2014
    - Oct, 2024
  • STAREAST 2014 Software Testing Conference
    Software Quality Engineering
    May, 2014
    - Oct, 2024
  • Basic Training in Software Testing
    Rice Consulting Services
    Apr, 2014
    - Oct, 2024
  • STARWEST 2011 Software Testing Conference
    Software Quality Engineering
    Oct, 2011
    - Oct, 2024
  • Business Objectives
    Alltel Wireless
    Jan, 2007
    - Oct, 2024
  • Full Lifecycle Testing
    IBM
    Jan, 2002
    - Oct, 2024
  • SQL/SQL PLus
    IBM
    Jan, 2001
    - Oct, 2024
  • Test Process Model Overview
    IBM
    Jan, 2001
    - Oct, 2024
  • E-Business Testing
    IBM
    Jan, 2000
    - Oct, 2024
  • Think on Your Feet
    IBM
    Jan, 2000
    - Oct, 2024
  • UNIX Intermediate
    Sun Microsystems
    Jan, 2000
    - Oct, 2024
  • Unix Fundamentals
    Sun Microsystems
    Jan, 2000
    - Oct, 2024
  • ARBOR/BP Intensive Training
    IBM
    Jul, 1999
    - Oct, 2024
  • Certificate IV in Design
    The Graphic Design School
    Jan, 1995
    - Oct, 2024
  • Live Sound School
    The University of Sydney
    Jan, 1993
    - Oct, 2024
  • Practical Film Studies - Writing, Directing, Editing, Score Composing, Animation, Cinematography
    Sydney College of Advanced Education, City Art Institute
    Jan, 1989
    - Oct, 2024
  • ITQSB Foundation Level Testing Certification
    ITSQB

Experience

  • eSystems
    • Spain
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Quality Assurance Specialist
      • Sep 2017 - Present

      Working in a permanent positions for eSystems. We are currently contracting with the State of Arkansas Department of Human Services. My role is to test IBM Curam (The Medicaid application) including writing test cases from FDDs and Requirements, manually test those cases as well as regression and automated testing. Working in a permanent positions for eSystems. We are currently contracting with the State of Arkansas Department of Human Services. My role is to test IBM Curam (The Medicaid application) including writing test cases from FDDs and Requirements, manually test those cases as well as regression and automated testing.

  • Southwest Power Pool
    • United States
    • Utilities
    • 400 - 500 Employee
    • Test Consultant
      • Mar 2017 - Present

      Testing the UI and Database Credit Stacking System for the founding member of the North American Electric Reliability Corporation (NERC). Data creation, processing, test results capture, defect management, SQL, manual test case execution, recording of test results. Test Credit Stacking System (CSS) a key billing and crediting system in the usage of power. Creation of all testing deliverables within Silk and SharePoint Perform all aspects of system testing including functional, regression, performance, usability, user acceptance, and integration, through manual and automated methods. Research and creation of Test Plans for support and escalated critical production issues. Research of FDDs for support and escalated critical production issues. Problem solving, meeting with Business Analysts, Project Managers and Developers to resolve tester issues Weekly meetings with the Project Managers to discuss metrics and deadlines Defect triage and follow through to satisfactory conclusion. Researching database tables via SQL Advising Project Managers, Business Analysts and Test Managers of progress and issues via daily written statuses and reports as well as via conference calls and in person. Show less

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Test Lead Software Quality Assurance
      • Apr 2015 - Oct 2016

      Managed 13 Information test analysts. Testing project performed in Quality Center/ALM. Daily meetings with Test Project Manager to coordinate test data. Twice weekly meetings with Project Manager to to discuss metrics and deadlines. Daily scrum meetings with my Information Testers. Daily meeting with BA's, Project Management and Development. Assisting with Information Testers. Overhaul of state Healthcare system from legacy to new system. Frequent meetings with the Arkansas DHS to discuss changes. Creation of all testing deliverables within ALM and OnDemand. Perform all aspects of system testing including functional, regression, performance, usability, user acceptance, and integration, through manual and automated methods. Research and creation of Test Plans for support and escalated critical production issues. Problem solving, meeting with Business Analysts, Project Managers and Developers to resolve tester issues. Defect triage and follow through to satisfactory conclusion. Researching database tables via SQL. Advising all Project Managers of progress and issues via daily written statuses and reports as well as via conference calls and in person. Requirements gathering. Ambiguity Analysis. Requirements Analysis. Creation of Functional Requirements. Received Individual Award for Outstanding Performance. Show less

  • DataPath, Inc.
    • United States
    • Software Development
    • 1 - 100 Employee
    • Software Quality Assurance Analyst, Project Lead, Mobile and Oracle app Tester
      • Jan 2012 - Oct 2014

      Employment January 2012 - October 2014 Position: Software Quality Assurance Analyst, Project Lead Hardware: PC, Macintosh, iPad, iPhone, Android mobile devices. Platforms: Windows 7, Java, OSX, iOS, Android Languages: FoxPro, SQL, C# Middleware: FoxPro. Net Database, SQL Server Management Studio, .Net Framework Software: Customer DB, Microsoft Office, SQL Server Management Studio, Microsoft Visual Studio, Selenium, Microsoft Test Manager Responsibilities Creation of testing deliverables within Microsoft Visual Studio and Microsoft Test Manager. Perform all aspects of system testing including functional, regression, performance, usability, user acceptance, and integration, through manual and automated methods. Research and creation of Test Plans for support and escalated critical production issues. Regression testing over 7 systems after each weekly build Credit and Debit card testing Testing of Financial and Demographic Reports Testing of Data Transfer between systems Maintenance of Project Insight Researching database tables via SQL and Visual Foxpro Advising all Project Managers of progress and issues via daily written statuses and reports as well as via conference calls and in person. Integral part in introducing a usable Software Development Lifecycle from suggestion of tools, training and implementation. Introduction of risk based testing, requirements and defect accountability. Assisted in the design and development of the company’s first iOS and Android applications. Solely testing on these apps and conducted user support. Project Lead and first line of contact for QA team of a company used to outsource development of a complete rewrite of the current systems. Assistance with design and requirements. Primary resource in the evaluation of test plan and test cases. Show less

  • ABC Fitness
    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Senior QA Analyst III, Lead QA Analyst Mainframe, Snr QA Analyst Java, Client-Server, iOS, Android
      • Jul 2010 - Nov 2011

      • Provide test support for other internal applications and UAT. • Create and perform weekly training and mentoring sessions for junior software testers. • Attend and actively participate in daily SCRUM/Status meetings. Attend and actively participate in weekly QA status meetings. Daily report test status to Product Owners, Development and Management. • Use of both Agile and Waterfall methodologies. • Performed all aspects of product and system testing including functional, regression, performance, usability, user acceptance, and integration, through manual and automated methods. • Worked as an integral member of the software development team, collaborating on product requirements, development and testing from inception through delivery. • Collaborated with other groups for interfacing applications. Participated in the creation of user story definition; verification that stories are testable and provide recommendations for how each will be tested. • Understand a product’s purpose and ensure the testing strategy substantiates that purpose. Develop, publish, and implement test plans, cases, and automated test scripts. Run automated and manual sweeps to both test code and gather useful, reusable data. Identify, establish, and maintain a testing environment including hardware, software, and data. • Collaborate with the management, business analysts and development team to provide sizing and work estimates. • Investigate, report, prioritize and guide both production and test defects through the resolution process. Review existing defects and escalation of any critical issues. • Extensive use of Version One for test management of production, defect and backlog issues through research, coding, testing, release to production and project metrics. Show less

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Lead Software Test Analyst , National IT Release Coordinator
      • Jan 2009 - Jul 2011

      Manage testers and testing wireless communication billing software. Coordinating fortnightly code releases into production. Requirements gathering. Requirements analysis, Creation of Functional Requirements. Coordination of 5-week release cycles consisting of 30+ system test project and trouble tickets (existing production issues). Create and distribute the ST/UAT schedule. Facilitate daily and weekly status calls. Facilitate Kick Off meetings. Advise appropriate System Test and/or UAT Test groups of all maintenance, and schedule changes impacting testing. Attend Post Production Issues/key learning session and report back to the team Issues/Key learning’s applicable to system testing. Attend change control meeting for the release. Attend daily meeting with all program test groups to review current defects and escalate any critical issues. Contact Testing groups/Interfacing applications with dead line for customer load requests. Schedule / turnover meetings with development, DBAs and Scheduling Team. Show less

  • Alltel Wireless
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Lead Software Quality Assurance Analyst
      • Nov 2005 - Jan 2009

      Team Lead of analysts testing wireless phone billing. Report metrics to upper management daily. Participate in requirements meetings Create enterprise and project specific test plans, FDDs, Test Cases. Provide test support for UAT. Post-Release review of issues and creations of Lessons Learned document. Defect resolution. Extensive use of HP Quality Tools of all stages of testing, defect tracking and metrics over all 30+ test projects Review of Project Definition Report. Resource allocation and performance review. Develop high level testing approach. Approve system test plans. Work with analysts to verify test case mapping to all requirements/functionality. Primary contact for environment owner and test support. Facilitate daily status calls with analyst as well as with manager regarding status, resources, issues, etc. Ensure test cases are executed in a timely manner and verification documentation is captured. Ensure defects are repeatable, accurate, complete, and that there is no existing ticket on the same issue. Participate in daily test status calls, reporting on test case status, and any activities, which might impact the testing schedule. Attend install task plan meeting for Prod Staging and Production. Assist with risk assessment, mitigation and re-planning efforts when necessary. Escalation point for analysts working on the project. Attend weekly project tracking meetings, providing sub-plan status. Show less

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Software Quality Assurance Analyst
      • Sep 1998 - Dec 2004

      Application functions include billing, credit checking, financial portfolio creation and maintenance; call collection, credit approval, marketing, reporting, and online account management, account maintenance. IBM DB2 Mainframe and Oracle Mainframe (using MVS, CICS, UNIX, IDMS SQL, OLQ, JCL, DMLO) including file creation, data creation, data sourcing, running programs and jobs for testing and production code integration; Client Server and Web Based applications. System, Regression and System Integration Testing of major releases and change requests. Client support for in-house System Integration Testing and User Acceptance Testing. Analysis of project scope and business requirements. Initial assessment of financial estimation and estimation analysis for proposed test projects or change requests. Analysis of functional and technical specifications provided by the design and development teams. Creating reusable test scenarios from these specifications. Creation of Functional and Technical Requirements, Detailed Test Plans, Test Objective Matrices, Test Scenarios, Test Cases, Test Summary Reports and Test Data. Execution and documentation of test cases/scenarios. Documentation, planning and execution of code migration into test environments. Documentation and planning of code migration into production. Knowledge accumulation and sharing. Mentoring and training users. Providing assistance to, and mentoring, other team members. Achievement in a self-directed and team environment. Work closely with developers, architects, project managers, testers and the clients. Adherence to Quality Assurance processes and standards. Show less

Education

  • The University of Sydney
    Bachelor of Arts (B.A.) - Major Psychology, Psychology, Psychobiology, Fine Arts, Life Drawing, Film, Literature, Ancient History
    1990 - 1993
  • City Art Institute
    Certification for Summer Program, Cinematography and Film/Video Production
    1988 - 1989
  • Port Hacking High School
    High School Certificate, AP Fine/Studio Arts, AP Ancient History, English Literature, Mathematics
    1984 - 1989

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