Experience

INSIGHT AUSTRALIA TRAVEL

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Group Manager

  • Dec 2022 - Present



tourware GmbH

• Germany
• Software Development
• 1 - 100 Employee

• Customer Account Manager

  • Jul 2020 - May 2022

  - Head of Customer Care for an individual and group tour operator software - Participation and responsibility for the launch of a new software on the market - First interface of tour operators and software & website developers - Error analysis and troubleshooting of technical bugs of the software - Troubleshooting and customization of WordPress client websites - Tour operator support and onboarding incl. needs analysis - Technical further development of the software in cooperation with international software developers - Coordination of all internal software developers with JIRA and ClickUp - Creation of project plans and concepts for the further development of a successful software - Participation in fairs, customer meetings and planning & execution of product presentations



Schmetterling International GmbH & Co. KG

• Germany
• Travel Arrangements
• 1 - 100 Employee

• Product and Project Manager

  • May 2019 - Jun 2020

  "The software solution for individual and group tour operators & round trips"- Product and project manager of a tourism software for individual and group tour operator - New launch of the software on the market- Customer support and onboarding - Needs analysis of the customers- Technical further development of the software in cooperation with international software developers- Coordination of the software developers with JIRA - creation of project plans and concepts for the further development of successful software - Participation in fairs, customer meetings and planning & execution of product presentations

• Customer Relations Manager

  • Jan 2019 - Apr 2019



Wikinger Reisen GmbH

• Germany
• Travel Arrangements
• 1 - 100 Employee

• Tour Operations Manager Overseas

  • Dec 2015 - Dec 2018

  - Responsible for the planning and execution of international hiking group tours - all travel outside of Europe - First contact person of all related international agencies to guarantee the process of the travels - Booking and organization of all necessary services of a group travel - Organization of group visas and permits of all international travel requirements - Preparation of travel documents of all international travel groups - Development of new group tours incl. creation of travel catalog texts



Amadeus

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• 2nd Level International Customer Support

  • Aug 2012 - Feb 2015

  - Direct contact person for international online travel agencies to work on further technical developments and problem solutions - Head of the support department in Sydney in cooperation with the support team in Germany - Responsibility of the entire on call service and solving important sources of technical errors - Interacting with internal teams and external partners to troubleshoot and resolve complex issues with applications/tools- In-depth and intensive research of technical errors and creation of solutions- Interface between software & website developers and international clients- Cooperation with tour operators to monitor and optimize data delivery- Define, document and implement tourism business processes

• 2nd Level International Customer Support

  • Apr 2011 - Jul 2012

  - Direct contact person for international online travel agencies to work on further technical developments and problem solutions- Interface between developers and international clients- Cooperation with tour operators to monitor and optimize data delivery- Define, documenting and implementing of business process



Robinson Club GmbH

• Germany
• Hospitality
• 400 - 500 Employee

• Front Office Receptionist

  • Sep 2007 - Nov 2010

  - Planning and sale of holiday excursions - First contact person for all guest requests - Customer and complaint management - Organization of the reception area including greeting visitors - Processing of reservations and guest requests - Handling of all media and public relations inquiries - Accounting and monitoring of all areas of the resort - Planning and sale of holiday excursions - First contact person for all guest requests - Customer and complaint management - Organization of the reception area including greeting visitors - Processing of reservations and guest requests - Handling of all media and public relations inquiries - Accounting and monitoring of all areas of the resort