Commercial Administrator

• Nov 2022 - Present

Support Worker

• Jul 2022 - Present

Office Administrator

• Oct 2021 - Jul 2022

Duty Manager

• Dec 2020 - Oct 2021

Community Volunteer

• Apr 2020 - Dec 2020

Community Volunteer

• Apr 2020 - Dec 2020

Providing emotional and moral support. Handing out food and carepackages. Serving food and beverages under COVID19 restrictions.Attempting to locate clothing and essential items.

Reservations Agent

• Apr 2019 - May 2020

- Maintaining a positive, empathetic and professional attitude toward customers at all times - Answering phone calls, emails, and live chat enquiries - Acknowledging and resolving customer complaints - Keeping records of customer interactions, transactions, comments and complaints - Communicating and coordinating with colleagues as necessary - Ensure customer satisfaction and provide professional customer support - High attention to details and the customers information - Maintaining a positive, empathetic and professional attitude toward customers at all times - Answering phone calls, emails, and live chat enquiries - Acknowledging and resolving customer complaints - Keeping records of customer interactions, transactions, comments and complaints - Communicating and coordinating with colleagues as necessary - Ensure customer satisfaction and provide professional customer support - High attention to details and the customers information

Hotel Receptionist

• Sep 2016 - Apr 2017

- Handling bookings by phone, email, fax, or face-to-face - Complete arrival- and departure procedures - Process payments upon departure - Provide friendly and courteous telephone manners and face to manners to guests and co-workers - Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest needs demands - Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests to make sure proper actions responses have been received - Coordinate requests for deliveries of floral, fruit baskets or other gifts to guest rooms, and reasuring en point arrivals - Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and skiing slopes to answer any questions - Retrieve data to respond to internal needs or guest history - Read all information like correspondence, special billing memoranda instructions in order to be prepared for guests needs in advanc

Travel Agent

• Aug 2014 - Jul 2016

- Collecting and processing payments for booked service (transfer, flights, packages, etc) - Planning, describing, arranging, and selling transportation, hotel reservations, using computer systems - Providing customer with brochures or catalogs, containing travel information, like local customs, points of interest, or foreign country regulations - Ability to read between the lines, and getting the feeling for the customers likes and dislikes - Building a relationship to receive trust and gaining a repeating customer - Advising clients on travel arrangements, e.g. visas and passports - Dealing with complaints, refunds, and cancellations

Tour Operator

• Sep 2012 - Jul 2014

-Providing general and specific advice about different travel destinations - Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met - Packaging the basic components of transport, flight, and accommodation - Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements - Using the computer database to research information about hotel accommodation fares and hotel ratings - Dealing with and documenting complaints in an efficient and diplomatic manner - Receiving and handling payments - Planning and advertising different promotions - Evaluating customers’ holidays and issuing appropriate feedback forms - Creating and putting up displays at trade shows

Guestrealations, Servicemitarbeiter

• Dec 2011 - Apr 2012

- Guest relations, greetings - Breakfast cook - Guest relations, greetings - Breakfast cook