Experience

Northwestel

• Canada
• Telecommunications
• 200 - 300 Employee

• Service Desk Technician

  • Apr 2021 - Present

  Whitehorse, Yukon Territory, Canada • Provided support over call, email or chat, and responded accordingly to customer issue. • Troubleshoot all aspects of the issue, including system functionality, device configuration, and internet and phone connectivity. • Developed test scenarios to verify internet and phone connectivity against anticipated actions and quality standards after analyzing requirements. • Used appropriate communication skills and questioning techniques to assess customer needs in a timely… Show more • Provided support over call, email or chat, and responded accordingly to customer issue. • Troubleshoot all aspects of the issue, including system functionality, device configuration, and internet and phone connectivity. • Developed test scenarios to verify internet and phone connectivity against anticipated actions and quality standards after analyzing requirements. • Used appropriate communication skills and questioning techniques to assess customer needs in a timely manner. • Monitored incidents for escalation and escalated to management of incidents not being action in a timely way. Show less



Canadian Tire Corporation

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Apr 2018 - Nov 2020

  Halifax, Canada Area Familiarized customers with the merchandise. Assisted them with sale as well as purchasing decision. Maintained customer satisfaction even in busy environment keeping the needs and happiness first. provided assistance on the phone regarding on-site services, availability and returns. managed inventory and provided feedback analysis about the sales and future purchase. Scheduled shifts, overlooked hiring and training for the new recruit.



Dalhousie University

• Canada
• Higher Education
• 700 & Above Employee

• Graduate Teaching Assistant

  • Oct 2019 - Dec 2019

  Halifax, Nova Scotia, Canada Helped and familiarized students with Network Security lab environment and setup. Covered topics such as Information gathering and attacks, IP access list, Firewall & DMZ and Internet Key management protocol.

• Graduate Teaching Assistant

  • Aug 2019 - Oct 2019

  Halifax, Canada Area -Helped students in the theory of TCP/IP. -Managed and taught small group of individuals. -Assisted students in TCP/IP labs and guided them with their work on FreeBSD in setting up the lab environment, implementation and troubleshooting -Helped them to analyze the Wireshark and tcpdump output/issues