Katey B.

Enforcer (Twice Yearly Contract) at Penny Arcade, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Santa Ana, California, United States, US

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5.0

/5.0
/ Based on 2 ratings
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LaToya Elder-Moore

This is probably the easiest recommendation to write as Katey was an absolute asset to my team. As a cross-functional partner of mine Katey and I aligned on priorities and were off to the races. She provided valuable research, consultation, guidance and truly served as a trusted advisor and subject matter expert for my program. Katey's sense of urgency and ownership was second to none from the moment I reached out to her for support. She was strategic in finding ways for our work to overlap priorities and ensured that everything she created for the program was scalable and impactful. Katey's impact to our program launch and onboarding is absolutely undeniable and without her efforts and support we would likely still be blocked to this day.

Calixto Quan

Katey is one of the most knowledgeable people I have ever worked with in the creator space. Her complex experience with Discord and other communities makes her an invaluable resource to strategize, develop and execute any community program. She has a wealth of experience and understanding of internet culture and the creator space. Without Katey's support, the Twitch Unity Guilds program we developed for Twitch would have not had the depth it needed to be what it could be. Not only is Katey knowledgeable, but she's also very supportive and a pleasure to work with. Any company would be lucky to onboard her in their team. I certainly look forward to someday working with her again.

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Credentials

  • Balanced Scorecard and Key Performance Indicators
    LinkedIn

Experience

    • United States
    • Online Audio and Video Media
    • 1 - 100 Employee
    • Enforcer (Twice Yearly Contract)
      • Dec 2019 - Present

      As an Enforcer, I am contracted twice a year to help run the East and West shows for the Penny Arcade Expo (PAX) convention. In my role I manage the Information Desk, which serves as the base of operations during the event. The attendee experience is at top of mind for all operations in this role, and my responsibilities include answering attendee questions, escalating incident reports, and dispatching Enforcers to departments in need of assistance. As an Enforcer, I am contracted twice a year to help run the East and West shows for the Penny Arcade Expo (PAX) convention. In my role I manage the Information Desk, which serves as the base of operations during the event. The attendee experience is at top of mind for all operations in this role, and my responsibilities include answering attendee questions, escalating incident reports, and dispatching Enforcers to departments in need of assistance.

    • United States
    • Software Development
    • 700 & Above Employee
    • Safety Operations Investigator
      • Mar 2020 - Jun 2023

      In my role as an Investigator, I examined and actioned content escalated from operations teams, investigations, content review, and appeals with a high degree of accuracy. I actively sought areas to improve team efficiency and develop new workflows. I took every opportunity to propose and develop educational materials, both for internal and community focused initiatives. I wrote the pilot articles for the Safety Center, the site that now serves as the hub for all safety communication from Twitch. Show less

    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Marketing and Communications Coordinator
      • Sep 2018 - May 2019

      Managed design and production of marketing materials to create standardized branding throughout the organization. Developed and maintained social media presence to 27,000+ followers, as well as monthly educational blog posts and newsletters. Organized events and hands-on experiences to illustrate the challenges faced by disabled people, advocating for political action to address them. Managed design and production of marketing materials to create standardized branding throughout the organization. Developed and maintained social media presence to 27,000+ followers, as well as monthly educational blog posts and newsletters. Organized events and hands-on experiences to illustrate the challenges faced by disabled people, advocating for political action to address them.

    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Social Media Coordinator
      • May 2018 - Aug 2018

      Managed camp social media and website with content appealing to donors to boost engagement and donations. Captured and edited high quality photographs and videos throughout camp sessions. Supported counselor staff in various operational tasks. Managed camp social media and website with content appealing to donors to boost engagement and donations. Captured and edited high quality photographs and videos throughout camp sessions. Supported counselor staff in various operational tasks.

    • Social Media Manager
      • Jan 2018 - Apr 2018
    • Social Media Manager
      • May 2016 - Aug 2017

Community

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