Experience

The Dental Virtual Assistant

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Managing Director

  • Aug 2010 - Present

  Supporting dental practices across the UK with their administrative, operational, and compliance support needs, it is my mission to help solve your problems and save you time and resources. I can integrate perfectly into your existing team, freeing up their time to focus other tasks. No need to worry about recruiting and training up a new team member. Supporting dental practices across the UK with their administrative, operational, and compliance support needs, it is my mission to help solve your problems and save you time and resources. I can integrate perfectly into your existing team, freeing up their time to focus other tasks. No need to worry about recruiting and training up a new team member.



Private Dental Practice

• United Kingdom
• Health, Wellness & Fitness

• Practice Manager

  • Sep 2014 - Sep 2020

  Fully private EXACT practice, BDA Good Practice scheme member with specialist Endodontist, Periodontist, Implantologist, two general dentists and two hygienists. Oversee non-clinical and business side of practice management, ensuring patients receive the highest standard of care. Creating rotas, preparing meeting agendas and minutes, preparing practice information leaflet for all staff. Responsible for maintenance of content and set up of the practice’s new website and Facebook page. Responsible for recruitment of new team members, taking interviews, preparing contracts and induction administration. Ensuring all practice policies and procedures are up to date adhering to industry and government guidelines. Annual/Monthly reports and audits. Creating tracking systems and monitoring for new specialist referrals and patient journey, preparation for CQC inspections and BDA Good Practice assessments, creating email, SMS and letter templates for patient correspondence within EXACT, negotiating utility rates, dealing with basic IT issues, renewing contracts. Show less



Private Dental & Aesthetics Practice

• Business Development & Patient Care Co-ordinator

  • Mar 2013 - Sep 2014

  A fully private, EXACT, dental & aesthetics clinic with specialist Periodontist, three dentists, three hygienists, two aesthetic therapists, one nutritionist and one medical tattooist. Senior team member dealing with all initial new dental and aesthetic patient enquiries via email, phone and in person, setting up a sound follow up system and organising other team members on the use of this system including; generating templates for the rest of team to use when answering new enquiries, creating and executing a patient recall system increasing patient returns, sole responsibility for use of social media; Twitter and Facebook page building rapport for the business and promoting new services. Use of Constant Contact Marketing suite to create newsletters and client communication material. Forming new templates for the entire team to use on EXACT, training new reception team members including Dental Finance applications and setting up patients on monthly maintenance plans (including Denplan). Planning and organisation of annual open evening. Show less



NHS and Private Dental Practice

• Dental Practice Manager & Receptionist

  • Mar 2009 - Sep 2012

  An EXACT SOE, mixed NHS (80%) and private practice (20%) with three dentists, two hygienists and three nurses providing all general dental treatments, implants and Invisalign.Responsible for a team of 8 with duties including all aspects of recruitment and human resources. General practice management duties including patient debt management, preparation and updates of policies and procedures, CQC preparation, banking, reporting and analysing, preparing audits. Servicing and maintenance of all equipment. Preparation of associates payment schedules. Creating SOPs for reception, patient's referrals preparation, insurance claims preparation, online finance applications through Medenta Finance, production of new patient literature, website content and updating templates within EXACT. Answering the AVAYA telephone system linked to EXACT through SOE’s CTI module Show less

• Dental Practice Manager, Receptionist & Dental Nurse

  • Jan 2005 - Feb 2009

  Daily management of the practice including: banking reconciliation, basic bookkeeping using Sage, patient complaints handling, planning and compliance for NHS self-assessment/inspection, implementation of health and safety and infection control legislation, COSHH, carrying out risk assessments, RIDDOR, monthly audits, website implementation and changes, developing marketing strategies. First point of contact for patients, booking appointments and answering queries about treatments. Going through fees and setting up finance. Dealing with insurance claims. Follow up patients with outstanding treatments and sending recalls. Stock control and ordering. Began my dental nursing career at this practice and trained on the job as a dental nurse, nursing for all procedures including implants and apicoectomies. Took my National Certificate for Dental Nurses exam in 2007 and passed. Show less