Experience

TACTICA

• Iceland
• Information Technology & Services
• 1 - 100 Employee

• Tactica ehf

  • Jan 2021 - Present

  • Onboarding of new customers into the system: gathering required information from the customers, setup/configuration/validation of the integration process; • Working with developers to implement new features and tools for helping with more efficient troubleshooting and onboarding of new customers; • Coordinating CS team members and developing schedules and individual responsibilities; • Documentation of business processes for customers; • Creating and maintaining customer help documentation, work on change log creation with new features added to the system (for customer notifications); • Creating and maintaining internal knowledge base along with help documentation for customer support staff; • Investigating complaints from the customers and taking part in feature suggestions based on customers feedback; • Interaction with the customers to ensure efficient assistance and timely support; • Direct close collaboration with Icelandic office on various things. Training & Quality Assurance: • Defining key objectives, needs, strategies, and tactics in areas of workflow organization; • Partnering closely with leadership to identify and align required steps on staff training and creating learning documentation; • Managing, designing, developing, and implementing learning materials into the workflow; • Coordinating the development of manuals, training materials, articles and other resources to enable successful performance and utilization of the processes and systems by the employees of different departments; • Coordinating Quality Assurance process, in terms of scheduling, creating and maintaining of product efficiency; • Ensuring weekly reporting. Show less



HealthJoy

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• • Oct 2018 - Aug 2020

• • Oct 2018 - Aug 2020



Expeditive Valencia

• Валенсия (Автономное Сообщество), Испания

• Project Manager

  • Feb 2017 - Aug 2018