Experience

Transics
• Belgium
• IT Services and IT Consulting
• 100 - 200 Employee
• Service Desk Front Office Engineer

  • Aug 2019 - Present


Kateryna Smyrnova Photography

• Business Owner

  • Jan 2009 - Present

  - Photographer - designing files for printing / advertising - designing photobooks - Photographer - designing files for printing / advertising - designing photobooks


pro-matrix
• Poland
• Technology, Information and Internet
• 1 - 100 Employee
• Junior Support Specialist

  • Oct 2018 - Jul 2019

Atos
• France
• IT Services and IT Consulting
• 700 & Above Employee
• Tests Specialist

  • Jul 2018 - Oct 2018


Printendo.de GmbH

• Germany
• Printing Services
• 1 - 100 Employee

• Customer Advisor Specialist with German

  • Aug 2016 - Jun 2018

  - customer service (problem solving, dealing with complaints, offer preparations, etc.) - regular cooperation and support to IT and Marketing Department - managing internal documents workflow - Printendo.de website testing - Identifitying and reporting bugs in ecommerce platform - verification of new features before production release - act as first line support for ecommerce platform customers (assistance, bugs reporting and verification when solved, new feature requests) - tracking and coordinating bug fixing and new feature implementation - business analysis, competition research - managing eBay account Show less



Firma „ART-STORE” // artgeist Sp.zo.o. in Breslau

• Customer Support Specialist with German

  • Dec 2014 - Jul 2016

  - customer service (telehone calls, e-mails, chat, problem solving, dealing with complaints, offer preparations, etc.) - cooperation with other Departments - translations - customer service (telehone calls, e-mails, chat, problem solving, dealing with complaints, offer preparations, etc.) - cooperation with other Departments - translations