Experience

Yola.com

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Juior Content Manager

  • Sep 2020 - Present

  - Worked on defining the voice and tone of our company and establishing our values, mission, and vision. - Successfully promoted the idea of creating our company's internal knowledge base. - Maintained our help center and composed technical articles. Created the company’s internal and external documentation. - Dealt with both B2C and B2B customers to provide consultation and troubleshooting on website building services via Zendesk (both chats and emails). - Gained experience in website building, hosting and maintaining. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Support Representative

  • Mar 2020 - Sep 2020

  - Gained experience in working in a global company. Learned how to build high-level communication and task management. - Learned about corporate ethics, code of business conduct, SPI protection, and workflow structure in global companies. - Gained knowledge of successful communication structure and soft skill tactics. - Gained a strong ability to resolve technical issues remotely via the phone. Experience in working with American B2C customers. - Learned how to combine different tactics to keep up with necessary metrics and demonstrated a good KPI as a result. Show less



Bolt

• Estonia
• Software Development
• 700 & Above Employee

• Customer Support Representative

  • Aug 2019 - Feb 2020

  - Communicated with B2C customers to provide consultation, review feedback, and troubleshoot via Zendesk. - Gained experience in resolving finance-related problems. - Both late night and day shifts, office, and remote. - Communicated with B2C customers to provide consultation, review feedback, and troubleshoot via Zendesk. - Gained experience in resolving finance-related problems. - Both late night and day shifts, office, and remote.



Moonmana

• Poland
• Computer Games
• 1 - 100 Employee

• Community manager

  • Apr 2018 - May 2019

  - Managed the company’s social media and worked with B2C customers via emails and a forum. - Maintained community forum including moderating it, controlling a comfortable and healthy atmosphere among the community, and holding online events. Helped the community to build relationships inside it. - Managed the company’s social media and worked with B2C customers via emails and a forum. - Maintained community forum including moderating it, controlling a comfortable and healthy atmosphere among the community, and holding online events. Helped the community to build relationships inside it.



Mobilunity | Dedicated Development Teams

• Ukraine
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Linkbuilder

  • Sep 2016 - Mar 2018

  - Composed SEO-infused texts about essay writing services, proofreading services, resume writing services etc. - Developed my understanding and knowledge about what SEO is and how to optimize a website via copywriting. - Composed SEO-infused texts about essay writing services, proofreading services, resume writing services etc. - Developed my understanding and knowledge about what SEO is and how to optimize a website via copywriting.