Product Team Lead

• Jan 2023 - Present

Product Team Lead

• Nov 2021 - Dec 2022

Product owner (Salesforce CRM)

• Apr 2021 - Nov 2021

Salesforce Business Analyst

• Aug 2020 - Apr 2021

- elicitation and documenting of functional and non-functional requirements- modeling of business processes based on Salesforce cloud solutions: Service Cloud and Marketing Cloud- data flow modeling- creating wireframes - decomposition of high-level requirements to user stories and tasks- creating clear tasks for the team to follow within each phase of the project- defining story acceptance criteria and accepting stories- tracking and monitoring the implementation of the project based on the BRD and system analysis- preparing and delivering product demonstrations for key stakeholders Show less

Salesforce Consultant/Administrator

• Jun 2019 - Aug 2020

Project: development of mobile iOS and Android hybrid apps integrated with Salesforce Experience Cloud and Service Cloud - consulting and administration of solutions based on Salesforce Experience Cloud and Service Cloud - preparation of BRD, configuration document, traceability matrix, user guides etc. - creating stakeholder matrix for each project and conducting meetings with different stakeholder types - providing estimations with assistance of developer for each project phase based on existing requirements - creating clear tasks for the team to follow within each phase of the project - defining story acceptance criteria and accepting stories - preparing and delivering product demonstrations for key stakeholders - backlog grooming Show less