Experience

Hilti Poland

• Poland
• Construction
• 200 - 300 Employee

• Customer Service Specialist - On!Track / Fleet

  • Jul 2020 - Present

  building relationships with service customers (Outbound and Inbound)ongoing support for service customers in the field of LCM after-sales careadministration of data quality service contractsrecording activities in systems (SAP, SFDC, JIRA)personalizing customer accounts in ON! Trackcustomer training in ON! Track, Fleetfleet customer support (machine renewals, inventory, deregistering machines, ongoing promotions)

• Credit and Collection Specialist

  • May 2017 - Jul 2020

  ongoing support of the sales department (telephone, e-mail) in the area of ​​receivables controltelephone service of customers in the field of receivables control and debt collectionmonitoring and analysis of the state of customer receivablesclarifying inconsistencies in accounts and reconciling balances with customersmonitoring of order blockades in order to implement the credit policy companieslooking for improvements and optimization of receivables and debt collection processescreating periodic reports / statementsaccounting of customer payments Show less



Capital Option

• Warszawa, Woj. Mazowieckie, Polska

• Account Manager

  • May 2015 - Mar 2016

  meetings with clients phone calls conducting important correspondence with business partners creating a cooperation strategy taking part in negotiations market data monitoring meetings with clients phone calls conducting important correspondence with business partners creating a cooperation strategy taking part in negotiations market data monitoring