Operations Manager

• Nov 2019 - Present

Operations Manager

• Apr 2017 - Present

- UAE mainland and Free Zone business set-up; - corporate restructuring, liquidation & deregistration; - drafting, reviewing and advising on all registration and licensing documents; - facilitating professional services of local partners and agents for UAE mainland companies, where foreign ownership restrictions apply; - implementing risk mitigation mechanisms and respective documentation related to mandatory local shareholding; - assistance with government procedures and ancillary PRO services; - advising on UAE residence regime and requirements; - assistance in obtaining UAE residence through corporate structures or real estate investments; - assistance in maintaining and substantiation of UAE residence; - advising on benefiting from double tax treaties of the UAE and obtaining UAE tax residence certificates; - ancillary services related to personal and family relocation; - advising on licensing, regulatory and tax regimes; - advising on corporate structuring and restructuring; - advising on employment and immigration regulations; - liaising with banks and financial institutions. Show less

Customer Service Representative

• Dec 2015 - Mar 2017

- manage large amounts of incoming calls; - identify and assess customers’ needs to achieve satisfaction; - build sustainable relationships of trust through open and interactive communication; - provide accurate, valid and complete information by using the right methods/tools; - meet personal/customer service team sales targets and call handling quotas; - handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; - keep records of customer interactions, process customer accounts and file documents; - follow communication procedures, guidelines and policies; - take the extra mile to engage customers; - listen and respond to customers’ needs and concerns; - provide information about products and services; - take orders, determine charges, and oversee billing or payments; - review or make changes to customer accounts; - handle returns or complaints; - record details of customer contacts and actions taken; - research answers or solutions as needed; - refer customers to managers, or others who can help Show less

Hostess

• Mar 2015 - Dec 2015

- acceptance and distribution of calls and correspondence; - reservation of tables; - registration of entering and leaving clients; - introduction of the restaurant and hotel; - visitors’ meeting; - introduction to the restaurant menu; - informing visitors about restaurant’s promotions; - taken the orders; - controlling of waiters’ work; - making daily, week and month analyses; - in charge of daily reports - acceptance and distribution of calls and correspondence; - reservation of tables; - registration of entering and leaving clients; - introduction of the restaurant and hotel; - visitors’ meeting; - introduction to the restaurant menu; - informing visitors about restaurant’s promotions; - taken the orders; - controlling of waiters’ work; - making daily, week and month analyses; - in charge of daily reports

Quality Control Manager

• Sep 2014 - Mar 2015

- organize work to control the quality of the company's products, performance of services and specifications approved by the standards and technical documentation;- organize the development of measures to improve the quality of products and services;- lead the department staff;- coordinate activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees;- evaluate and verify employee performance through the review of completed work assignments and work techniques;- maintain records, prepares reports, and composes correspondence relative to the work;- conducts interviews with clients and community sources to verify eligibility, correctness of payment decisions, and the appropriateness of the services programs provided;- select and assign staff, ensuring equal employment opportunity in hiring and promotion Show less

Receptionist

• Jun 2014 - Sep 2014

- visitors’ meeting;- informing visitors about promotions;- registration of entering and leaving clients;- pick up and deliver the mail;- open and date stamp all general correspondence;- receive, direct and relay telephone messages and fax messages;- assist in the planning and preparation of meetings, conferences and conference, telephone calls;- provide word-processing and secretarial support

Personal Assistant to CEO

• Jul 2013 - Jun 2014

- implementation of business management of the online store; - planning business, expenses and store operations; - overseeing the development and implementation of business plans and commercial terms; - analyze and solve organizational and technical, economic, human and social and psychological problems in order to increase sales of goods, improve the quality and competitiveness of goods and services, economical and efficient use of material, financial and human resources; - perform selection and placement of personnel, motivation, professional development, evaluation and promotion of quality of work; - organize communication with business partners; - analyze the demand for its products and services, sales forecast and motivation through the study and evaluation of customer needs; - participate in the development of innovation and investment, advertising strategy, coupled with the further development of entrepreneurial activity; - ensure profitable growth, competitiveness and quality of goods and services, increasing the efficiency of labor; - сordinate activities within a certain direction, the analysis of its effectiveness, decide on the most efficient use of allocated resources; - involvement in solving problems of consultants and experts on various issues (legal, technical, financial); Show less

Baby-Sitter

• Aug 2012 - Jul 2013

- exceptionally skilled in bathing, dressing planning, arranging and providing meals for children; - trained in exhibiting proper kindness, love, empathy and understanding towards children; - hands on experience in driving children to school and then picking them up safely by car; - highly skilled in doing laundry, light housekeeping and running errands such as grocery shopping etc.; - exceptional ability of taking care of multiple children along with managing their time equally well; - professionally responded to the calls of the parents in case of checking up on their children Show less

Sports and Children's Animator at "Sunrise Select Diamond Beach Resort"

• Apr 2012 - Aug 2012

- organization of sports competitions by different types of activities between guests of hotel; - participation in a foresight of night shows; - carrying out training on aerobics and dances; - organization of special children's activities, holidays; - carrying out mobile and developing games with children; - providing drawing and dance classes to children - organization of sports competitions by different types of activities between guests of hotel; - participation in a foresight of night shows; - carrying out training on aerobics and dances; - organization of special children's activities, holidays; - carrying out mobile and developing games with children; - providing drawing and dance classes to children

Personal Assistant to CEO

• Jan 2011 - Apr 2012

- complete a broad variety of administrative tasks for CEO including: managing an extremely active calendar of appointments; completing expense reports;- composing and preparing correspondence that is sometimes confidential;- arranging complex and detailed travel plans and compiling documents for travel-related meetings;- research, prioritize and follow up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature. Determine appropriate course of action, referral, or response;- provide a bridge for smooth communication between the CEO's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff;- work closely and effectively with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately;- having a sense for the issues taking place in the environment and keeping the CEO updated;- provide leadership to build relationships crucial to the success of the organization, and manage a variety of special projects for theCEO, some of which may have organizational impact;- successfully complete critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company;- prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures Show less

Assistant Manager HR

• Nov 2009 - Dec 2010

- staff recruitment on available vacancies of the company;- development and carrying out trainings with competitors, employers, the staff of the centers of employment;- make schedules of the personnel;- control of work of the personnel;- conducting personnel office-work (reception, dismissal, transfer, holiday, registration of employment contracts and service records, staff lists);- maintaining private matters of employees;- escort of the new employee during training;- the organization and coordination of interviews with heads;- coordination of distribution of loading between them on work with clients;- purchase of small equipment;- uniform tailoring for the personnel;- updating and maintenance of interior design of a complex;- technical ensuring work of a complex;- holding meetings for staff Show less

Receptionist

• Apr 2009 - Nov 2009

- answer telephone, screen and direct calls;- take and relay messages;- provide information to callers;- greet guests entering complex;- direct guests to correct destination;- deal with queries from the public and customers;- ensure knowledge of staff movements in and out of complex;- monitor visitor access and maintain security awareness;- provide general administrative and clerical support;- prepare correspondence and documents;- receive and sort mail and deliveries;- schedule appointments;- maintain appointment diary either manually or electronically;- organize conference and meeting room bookings Show less

Hostess

• Nov 2008 - Apr 2009

- acceptance and distribution of calls and correspondence;- reservation of tables;- registration of entering and leaving clients;- presentation of actions passing in club, actions;- meeting of visitors;- acquaintance with the restaurant menu;- informing of visitors on the promotions which are carried out by restaurant;- help with the order definition;- control of waiters' work;- creation of the favorable atmosphere and situation in a hall;- ensuring comfortable rest of visitors; Show less

Hostess

• Jun 2007 - Oct 2008

- warmly and graciously greet all guests upon arrival; - when possible, open the front door for guests entering or leaving the restaurant; - when immediate seating is limited, record guests names and provide them with estimated waiting time; - call guests when tables become available; - accommodate special seating requests for guests whenever possible; - seat guests based on their preferences and balancing of customer flow in service stations; - upon seating, offer guests a menu and inform them of their server’s name; - inspect table for proper presentation and completeness; - relay messages to servers as needed; - thank guests as they leave and invite them to return; - attends all scheduled employee meetings and bring suggestions for improvement Show less