Experience

lifecell Ukraine

• Ukraine
• Telecommunications
• 700 & Above Employee

• • Oct 2021 - Present

• • Feb 2020 - Oct 2021

• • Sep 2019 - Feb 2020

• • Nov 2018 - Sep 2019



Ukrtelecom

• Ukraine
• Telecommunications
• 700 & Above Employee

• Lead Service Manager

  • Oct 2015 - Nov 2018



Private enterprise "Analytic Bureau of Innovation and Consulting"

• Kiev, Ukraine

• Head of settlements and implementation services

  • May 2010 - Oct 2015

  Coordinate with the departments collateral JSC "Bank" Finance and Credit "and JSC" Bank "Nadra" in the cities of Ukraine, conducting financial and system analysts, negotiation, customer base management, execution of contractual documentation, reporting to guide the analysis of data department and missions, preparation and approval of materials for an independent assessment. http://abikon.prom.ua/ https://www.facebook.com/abicon.ua Coordinate with the departments collateral JSC "Bank" Finance and Credit "and JSC" Bank "Nadra" in the cities of Ukraine, conducting financial and system analysts, negotiation, customer base management, execution of contractual documentation, reporting to guide the analysis of data department and missions, preparation and approval of materials for an independent assessment. http://abikon.prom.ua/ https://www.facebook.com/abicon.ua



PeopleNet

• United States
• Software Development
• 100 - 200 Employee

• Specialized in work with written requested of PEOPLEnet customers

  • May 2008 - Nov 2009

  Providing written response for official requests to the Company, coordinating the work between Call-Center and Customer Support Service, developing and implementing procedures for customer service (private / corporate), working with non-standard issues and situations which occurring during co-operation with customers. Providing written response for official requests to the Company, coordinating the work between Call-Center and Customer Support Service, developing and implementing procedures for customer service (private / corporate), working with non-standard issues and situations which occurring during co-operation with customers.



«Agora Ukraine» LLC

• Sales Manager

  • Nov 2008 - Dec 2008

  Active search and attracting new customers, negotiations with potential customers and presentations of the services, supporting the customers base, implementation and optimization of the project www.startjob.com.ua. Active search and attracting new customers, negotiations with potential customers and presentations of the services, supporting the customers base, implementation and optimization of the project www.startjob.com.ua.



Ukrainian Mobile Communications

• Ukraine
• Telecommunications
• 1 - 100 Employee

• The representative of information centre of service of subscribers

  • Jun 2003 - Feb 2008

  Service of incoming calls of subscribers concerning: financial, legal, technical, the international roaming, connection to a network and the conclusions of the contract, sale of new services, information support of a dealer network of the company, customer service for corporate customers, conducting statistics of calls of subscribers, experience acting the supervisor of information centre and training of the personnel, information supplied by subscriber’s internal internet portal of the company. Show less