Kateryna Azarova
PMS & Integration Specialist at BWH Hotel Group - Scandinavia- Claim this Profile
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Ukrainian Native or bilingual proficiency
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Russian Native or bilingual proficiency
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English Full professional proficiency
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Swedish Full professional proficiency
Topline Score
Bio
Haytham Naserddin, CHTP
I have known Kateryna for over two years during which time she worked as a front office agent. I have been consistently impressed with Kateryna welling to learn and productivity during the time that she has her training as IT Cross Trainee. Kateryna is both very bright and quite motivated. She is a quick learner and has shown the ability to digest large volumes of information, with all the topics we had covered such as Networking, Domain Administration, Hospitality Softwares, IP Phones infrastructure, IP TV Infrastructure, Backup & Computer Security, she was seeking to learn more and dedicated to self-learning and development which was delighting for me as a Trainer. Kateryna has also was a great model of taking ownership when needed, as she have support IT Department during the time of no Coverage of IT department and job was done flawlessly. I believe Kateryna will have a bright future in IT field as she has a great potential to excel in the field, as she has the all required competencies for success. I do highly recommend Kateryna without reservation. I am confident that she will establish productive relationships with your any company she will work within.
Haytham Naserddin, CHTP
I have known Kateryna for over two years during which time she worked as a front office agent. I have been consistently impressed with Kateryna welling to learn and productivity during the time that she has her training as IT Cross Trainee. Kateryna is both very bright and quite motivated. She is a quick learner and has shown the ability to digest large volumes of information, with all the topics we had covered such as Networking, Domain Administration, Hospitality Softwares, IP Phones infrastructure, IP TV Infrastructure, Backup & Computer Security, she was seeking to learn more and dedicated to self-learning and development which was delighting for me as a Trainer. Kateryna has also was a great model of taking ownership when needed, as she have support IT Department during the time of no Coverage of IT department and job was done flawlessly. I believe Kateryna will have a bright future in IT field as she has a great potential to excel in the field, as she has the all required competencies for success. I do highly recommend Kateryna without reservation. I am confident that she will establish productive relationships with your any company she will work within.
Haytham Naserddin, CHTP
I have known Kateryna for over two years during which time she worked as a front office agent. I have been consistently impressed with Kateryna welling to learn and productivity during the time that she has her training as IT Cross Trainee. Kateryna is both very bright and quite motivated. She is a quick learner and has shown the ability to digest large volumes of information, with all the topics we had covered such as Networking, Domain Administration, Hospitality Softwares, IP Phones infrastructure, IP TV Infrastructure, Backup & Computer Security, she was seeking to learn more and dedicated to self-learning and development which was delighting for me as a Trainer. Kateryna has also was a great model of taking ownership when needed, as she have support IT Department during the time of no Coverage of IT department and job was done flawlessly. I believe Kateryna will have a bright future in IT field as she has a great potential to excel in the field, as she has the all required competencies for success. I do highly recommend Kateryna without reservation. I am confident that she will establish productive relationships with your any company she will work within.
Haytham Naserddin, CHTP
I have known Kateryna for over two years during which time she worked as a front office agent. I have been consistently impressed with Kateryna welling to learn and productivity during the time that she has her training as IT Cross Trainee. Kateryna is both very bright and quite motivated. She is a quick learner and has shown the ability to digest large volumes of information, with all the topics we had covered such as Networking, Domain Administration, Hospitality Softwares, IP Phones infrastructure, IP TV Infrastructure, Backup & Computer Security, she was seeking to learn more and dedicated to self-learning and development which was delighting for me as a Trainer. Kateryna has also was a great model of taking ownership when needed, as she have support IT Department during the time of no Coverage of IT department and job was done flawlessly. I believe Kateryna will have a bright future in IT field as she has a great potential to excel in the field, as she has the all required competencies for success. I do highly recommend Kateryna without reservation. I am confident that she will establish productive relationships with your any company she will work within.
Experience
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BWH Hotel Group - Scandinavia
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Sweden
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Hospitality
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1 - 100 Employee
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PMS & Integration Specialist
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Apr 2023 - Present
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Kom Hotel Stockholm
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Sweden
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Hospitality
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1 - 100 Employee
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Front Office Manager
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Dec 2022 - Present
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Changemaker Educations
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Sweden
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Education Management
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1 - 100 Employee
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Agile Project Manager Student
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Sep 2022 - Present
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Sheraton Stockholm Hotel
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Sweden
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Hospitality
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1 - 100 Employee
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Duty Manager
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Aug 2021 - Dec 2022
● Responsible for organizing the work of my reception colleagues in the most effective way through delegation and follow up on the progress ● Training, mentoring, coaching team members and ensuring the quality of the service provided to the guests as per brand's standards ● Problem solving (external and internal) ● Planning & preparation for upcoming days/weeks operations ● Staff scheduling ● Process improvement ● Responsible for an active Salesforce implementation to improve and document communication with guests, effective follow up and resolution of their requests/complaints ● Projects: ○ Digitalizing work of my colleagues by creating a digital hub of work-related recourses and information in Microsoft Teams ○ Used technical writing to create a learning plan for new hires as well as Standard Operating Procedures Show less
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Receptionist
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Feb 2020 - Aug 2021
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Hilton Kyiv
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Ukraine
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Hospitality
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1 - 100 Employee
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Night Manager
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Sep 2019 - Nov 2019
In this role my main priority was development of leadership and ownership skills. Holding vast hospitality knowledge and experience, I had full authority of the higher management. I was focused on assuring guest satisfaction, as well as effective solution of their complains during evening/night time. On several occasions I have successfully used "out of the box" approaches to solve sensitive issues with guests to satisfy both client, as a consumer, and the hotel, as a business.
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Front Office Supervisor
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Feb 2018 - Sep 2019
In this position I acted as Front Office Supervisor as well as acting Night Manager, so it allowed me to develop my skills both during the day and night operations. My complain-handing and judgmental skills are my strongest sides, which allowed the agents to rely on me as an effective leader on the shift. I have been able to improve and implement some new procedures in the Front Office, which increased the productivity. My main accents in this position were to create effective communication both with guests and team members, coaching and leading agents by example, cross-exposure to other departments in order to bring in new knowledge and better understanding of hotel operation to Front Office. Additionally, I am studying psychology in my free time, so I was able to use the knowledge at work. Show less
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Rosewood Abu Dhabi
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United Arab Emirates
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Hospitality
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200 - 300 Employee
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Front Desk Agent
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Dec 2015 - Jan 2018
In addition to Front Office agent, I was focused on developing problem-solving skills as well as training skills. This allowed me to work on team building and sharing the knowledge with my associates as departmental trainer (Rosewood Standard Specialist). On the second month after joining I received Brand Ambassador reward. Successfully completed the cross-training in IT. In addition to Front Office agent, I was focused on developing problem-solving skills as well as training skills. This allowed me to work on team building and sharing the knowledge with my associates as departmental trainer (Rosewood Standard Specialist). On the second month after joining I received Brand Ambassador reward. Successfully completed the cross-training in IT.
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Westin Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Service Express - Receptionist
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Mar 2015 - Nov 2015
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The Westin Abu Dhabi Golf Resort & Spa
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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Service Express Operator
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Aug 2014 - Mar 2015
- Managed a multi-line phone system, handling a high volume of incoming calls and ensuring excellent customer service by promptly and professionally addressing inquiries and directing calls to the appropriate department - Managed a multi-line phone system, handling a high volume of incoming calls and ensuring excellent customer service by promptly and professionally addressing inquiries and directing calls to the appropriate department
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Administrator of reception
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Jul 2013 - Sep 2013
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Education
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2022 - 2023
Changemaker Educations
Agile Project Manager -
2010 - 2014
Kyiv National University of Trade and Economics
Bachelor's Degree, Tourism and Travel Services Management
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