Kateryna Bahlyk

Technical Support & Payments Specialist at Yola.com
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Contact Information
us****@****om
(386) 825-5501
Location
UA

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Credentials

  • HTML Essential Training
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • EF SET English Certificate 84/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    May, 2020
    - Nov, 2024

Experience

  • Yola.com
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Technical Support & Payments Specialist
      • Feb 2020 - Present

    • Technical Support Specialist
      • Oct 2019 - Present

      Payment/technical customer support in English and German.Testing of new platform features.Proofreading of tutorials.Creating workflow/payment tutorials.Optimization of payment processes.Working with payment disputes.

  • Preply
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Customer Care Specialist
      • May 2019 - Sep 2019

      Communication with users via chat/emails in English, German, Russian and Ukrainian. Handling chargeback related cases, creating reports. Quality control of conversations. Working with Trustpilot. Communication with users via chat/emails in English, German, Russian and Ukrainian. Handling chargeback related cases, creating reports. Quality control of conversations. Working with Trustpilot.

  • SQUAD
    • Ukraine
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Specialist/Proofreader
      • Aug 2018 - Apr 2019

      Customer support in English. Resolving technical issues. Proofreading. Mentoring newcomers. Quality control of newcomers' tickets and as well their performance in general. Assisting supervisor with organizational tasks. Customer support in English. Resolving technical issues. Proofreading. Mentoring newcomers. Quality control of newcomers' tickets and as well their performance in general. Assisting supervisor with organizational tasks.

  • SupportYourApp
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Customer Care Specialist
      • Jun 2017 - Aug 2018

      Providing customer support in English and German for European companies (chats, emails, phone calls). Handling technical and financial cases on different levels. Quality check of conversations for my project. Providing customer support in English and German for European companies (chats, emails, phone calls). Handling technical and financial cases on different levels. Quality check of conversations for my project.

  • Livingston Research
    • United Kingdom
    • E-learning
    • 400 - 500 Employee
    • Writer Freelance
      • Nov 2016 - May 2017

      Writing academic articles in English and German. Writing academic articles in English and German.

  • API Hogs
    • Content Manager
      • Oct 2015 - Jan 2017

      Organization of information for a newly created websites in English and German. Quality control of the content. Monitoring newly created websites for usability and bugs. Creating presentations about the project, its goals and future developments. Organization of information for a newly created websites in English and German. Quality control of the content. Monitoring newly created websites for usability and bugs. Creating presentations about the project, its goals and future developments.

Education

  • Kyiv National Taras Shevchenko University
    Master's degree, Germanistik,Interkulturelles Management und Translation
    2016 - 2018
  • Kyiv National Taras Shevchenko University
    Bachelor's degree, German philology
    2012 - 2016

Community

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