QA Team Lead

• Apr 2023 - Present

QA Engineer

• Nov 2021 - Jun 2023

QA Specialist (freelance projects)

• Apr 2021 - Nov 2021

- Web- and mobile app testing - Completion of test cases and reviewing products, creating bug reports. - Working with Chrome DevTools. - Collecting browser and mobile logs (SDK Platform Tools). - Web- and mobile app testing - Completion of test cases and reviewing products, creating bug reports. - Working with Chrome DevTools. - Collecting browser and mobile logs (SDK Platform Tools).

Administrative Assistant

• Dec 2020 - Nov 2021

- Front desk - Welcoming guests, answering the phone, mail, files and more. - Handling and monitoring deliveries of hearing aid devices for clients. - Managing financial admin operations and procedures. - Front desk - Welcoming guests, answering the phone, mail, files and more. - Handling and monitoring deliveries of hearing aid devices for clients. - Managing financial admin operations and procedures.

Digital Marketing Intern

• Jan 2019 - Apr 2019

- Created content and database on a marketing campaign in line with client's needs - Developed content and monitored social media profiles on Facebook and Instagram; - Set up targeting, according to the specified goals in order to optimize advertising costs; - Analyzed social media responses before and after events through Facebook and Instagram to effectively reach the target audience. - Created content and database on a marketing campaign in line with client's needs - Developed content and monitored social media profiles on Facebook and Instagram; - Set up targeting, according to the specified goals in order to optimize advertising costs; - Analyzed social media responses before and after events through Facebook and Instagram to effectively reach the target audience.

Customer Service Manager

• Jun 2016 - Aug 2018

- Resolved technical and customer support inquiries via online chats (Intercom) and e-mails in English (Tier-1); - Dealt with a large number of customers on a daily basis and ensuring their satisfaction with our products; - Cooperated with marketing and sales team to help create a good company image resolving customers' issues on different social media such as Facebook, Twitter, etc; - Collaborated with external parties such as e-commerce resellers to resolve payment issues; -… Show more - Resolved technical and customer support inquiries via online chats (Intercom) and e-mails in English (Tier-1); - Dealt with a large number of customers on a daily basis and ensuring their satisfaction with our products; - Cooperated with marketing and sales team to help create a good company image resolving customers' issues on different social media such as Facebook, Twitter, etc; - Collaborated with external parties such as e-commerce resellers to resolve payment issues; - Trained junior staff members on customer service. Show less - Resolved technical and customer support inquiries via online chats (Intercom) and e-mails in English (Tier-1); - Dealt with a large number of customers on a daily basis and ensuring their satisfaction with our products; - Cooperated with marketing and sales team to help create a good company image resolving customers' issues on different social media such as Facebook, Twitter, etc; - Collaborated with external parties such as e-commerce resellers to resolve payment issues; -… Show more - Resolved technical and customer support inquiries via online chats (Intercom) and e-mails in English (Tier-1); - Dealt with a large number of customers on a daily basis and ensuring their satisfaction with our products; - Cooperated with marketing and sales team to help create a good company image resolving customers' issues on different social media such as Facebook, Twitter, etc; - Collaborated with external parties such as e-commerce resellers to resolve payment issues; - Trained junior staff members on customer service. Show less