Experience

La Vie en Rose by Dimitra Katsafadou

• Greece
• Personal Care Product Manufacturing
• 1 - 100 Employee

• SALES-CUSTOMER SERVICE REPRESENTATIVE

  • Feb 2022 - Present

  Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Understand VIP customers' consumption patterns and preferences, and introduce suitable and relevant products and offers. Handle feedback, complaints and suggestions from VIP customers .Building and maintaining long term relationships with customers. Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Understand VIP customers' consumption patterns and preferences, and introduce suitable and relevant products and offers. Handle feedback, complaints and suggestions from VIP customers .Building and maintaining long term relationships with customers.



Mr Enigmo Escape Rooms

• Athens, Attiki, Greece

• OPERATION EXECUTIVE

  • Jun 2019 - Jan 2022

  Τhe first person that players contact if they have a question about the game they are playing. Find and fix bugs and issues to create the best gaming experience for the user. Involved in the creation, planning and production of games. Management of the booking platform. Αuthentication of players' registrations Supporting and informing players about the procedures of the game via email chat phone Marketing of the business • Content creation • Campaigns • Social media management • Events Show less



Cinema Alive 2019

• Thessaloniki, Central Macedonia, Greece

• EVENT ORGANIZER AND DIRECTOR ASSISTANCE

  • Jan 2020 - Jan 2020

  Greece's first interactive cinema Cinema Alive transforms the abandoned Bageion Hotel in the center of Athens into the first Horror Hotel Event on the occasion of Halloween for 4 unique performances and invites all horror movie lovers (those who can stand it) to an unprecedented experience with more than 20 actors, lots of darkness and special effects Greece's first interactive cinema Cinema Alive transforms the abandoned Bageion Hotel in the center of Athens into the first Horror Hotel Event on the occasion of Halloween for 4 unique performances and invites all horror movie lovers (those who can stand it) to an unprecedented experience with more than 20 actors, lots of darkness and special effects



Cinema Alive 2019

• Athens, Attiki, Greece

• EVENT ORGANIZER AND DIRECTOR ASSISTANCE CINEMA ALIVE 2019

  • Oct 2019 - Oct 2019

  Greece's first interactive cinema Cinema Alive transforms the abandoned Bageion Hotel in the center of Athens into the first Horror Hotel Event on the occasion of Halloween for 4 unique performances and invites all horror movie lovers (those who can stand it) to an unprecedented experience with more than 20 actors, lots of darkness and special effects Greece's first interactive cinema Cinema Alive transforms the abandoned Bageion Hotel in the center of Athens into the first Horror Hotel Event on the occasion of Halloween for 4 unique performances and invites all horror movie lovers (those who can stand it) to an unprecedented experience with more than 20 actors, lots of darkness and special effects



Law and Order Coffee Shop

• Athens, Attiki, Greece

• COFFEE SHOP MANAGER

  • Feb 2015 - May 2019

  Managing day-to-day operations of the cafe Hiring and onboarding new wait staff and baristas Training employees on drinks preparation and proper use of coffee equipment Hire and onboard new wait staff and baristas Coordinate with vendors and order supplies, as needed. Maintain updated records of daily, weekly and monthly revenues and expenses Add new menu items based on seasonality and customers’ preferences Advise staff on the best ways to resolve issues with clients and deliver excellent customer service Ensure all cafe areas are clean and tidy Nurture friendly relationships with customers to increase loyalty and boost our reputation Show less



Stachi Local Bakery

• Levkas, Ionian Islands, Greece

• CASHIER AND CUSTOMER SERVICE REPRESENTATIVE

  • Feb 2007 - Jan 2015

  Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. Balancing the cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolving complaints. Bagging or wrapping purchases to ensure safe transport. Maintaining a clean workspace. Cross-sell products and introduce new ones Resolve customer complaints, guide them and provide relevant information Greet customers when entering or leaving the store Maintain clean and tidy checkout areas Track transactions on balance sheets and report any discrepancies Bag, box or gift-wrap packages Handle merchandise returns and exchanges Show less