Customer Success Associate

• Sep 2023 - Present

Pharmacy Assistant

• Oct 2022 - Jun 2023

Maintained a clean, organized inventory and curated displays, using ESL systems to label thousands of products and curated an updated inventory list of almost 2,000 items for efficient restocking. Anticipated customer needs and provided a high quality service upholding WWHAM standards and adhering to GDPR guidelines while escalating to the Pharmacist when necessary. Engaged in independent learning to remain up to date with products and learn about ingredients to ensure the best customer service for patients. Meticulously handled POS system transactions including credit, cash exchanges and refunds to ensure seamless and accurate cash flow. Completed frequent administrative tasks including removing out of date prescriptions and filing invoices amongst other sensitive data enabling smooth operations in a fast-paced environment. Show less

Moderating Assistant

• Feb 2022 - Feb 2022

The 1st Conference for the Future was panel discussion hosted by the the EU in which citizens from all European countries were invited to discuss and offer suggestions on pressing matters that affect the Union. The conclusion of these discussions are used to inform future decisions the European Union will take. Duties involved assisting the facilitators and organizing team for the duration of the event. Specifically, in the general plenary meetings this would involve being a point of information for the invited participants and guests, conversing in multiple languages and functioning as an unofficial translator, leading to a lot of on the spot and quick thinking. When in smaller plenary sessions (substreams), the role required aiding the lead facilitator in moderating the discussion while simultaneously making detailed and coherent notes of participants’ recommendations to the EU, broadcasting the process through different channels to enable the official translation of the process, as well as creating overall summaries for the daily briefing sessions. This role was invaluable in exposing me to new environments and technologies as I can now adjust to new situations and developments with ease. Show less

Crew Member

• Sep 2021 - Dec 2021

Timely preparation of daily ingredients, along with being fully trained on all stations such as fries, grill and dressing burgers, ensuring brand standard procedures and high quality were continuously met in a fast paced environment. Providing exceptional customer service to 200-500 customers per shift, warmly welcoming them into the store and aiding them in the customisation of their meals and informing them of coupons or special offerings available. Fully trained in using the till, I would process cash, card and check transactions totalling almost 2,000€ per shift. Ensured the store environment was always meticulously cleaned and the seating area was always properly stocked in a neat and orderly way. Show less

Fixed Term Project - Data Administrator

• Oct 2020 - Nov 2020

Curated an up-to-date list of client information and data, amending existing information and incorrect items Curated an up-to-date list of client information and data, amending existing information and incorrect items

Research Funding Development Intern

• Jun 2019 - Aug 2019

In depth research of different funding bodies, such as opportunities with EU Horizon 2020 Program and the Gates Foundation and organizing this information into a comprehensive report as well as researching and compiling information on previous successful projects. Advising center researchers on how to present their proposals and informing them on relevant opportunities in their field. Representing the research center in the EU Horizon 2020 Conference. In depth research of different funding bodies, such as opportunities with EU Horizon 2020 Program and the Gates Foundation and organizing this information into a comprehensive report as well as researching and compiling information on previous successful projects. Advising center researchers on how to present their proposals and informing them on relevant opportunities in their field. Representing the research center in the EU Horizon 2020 Conference.

Call Agent

• May 2019 - Jun 2019

Working in the Career Center for the Annual UCD Graduate Outcome Survey. Calling Alumni to answer surveys and collect data while strictly following GDPR guidelines and maintaining one of the highest calling averages in the center of almost 70 completed surveys per shift. Working in the Career Center for the Annual UCD Graduate Outcome Survey. Calling Alumni to answer surveys and collect data while strictly following GDPR guidelines and maintaining one of the highest calling averages in the center of almost 70 completed surveys per shift.