Experience

Lake Vouliagmeni

• Greece
• Wellness and Fitness Services
• 1 - 100 Employee

• Advisor - Total Quality Management on Provided Services

  • May 2021 - Present

  Monitoring and upgrading guests’ experience (In House Case Studies, Customer Reviews, Incident Reports, Benchmarking) • Scripts formatting and workforce training on the best ways to provide services (Depending on Demographics, Weather Conditions, Rush Hour etc.) • Managing and improving workforce efficiency (All Departments’ Operating Standards) (Development of Policies & Procedures, Rotation Plans, Setting Priorities and/or Responsibilities, Coaching) • Implementation of GDPR rules • Development of Policies and Procedures for Crisis Management • Guests’ Complaints Management (on/off-line) • Development of Policies and Procedures for effective cooperation with Third Parties and/or Suppliers • Reputation Management (Efficiently utilizing all channels of communication) • Created a new Corporate Identity (Destination Venue, Unique Experience, Landmark) Show less



myVenue.gr

• Founder of myVenue.gr

  • Dec 2012 - Feb 2015

  Venue Finding Service in Greece Venue Finding Service in Greece



IN DETAIL EVENTS

• United Arab Emirates
• Events Services
• 1 - 100 Employee

• Founder of In Detail Events

  • 2008 - Jul 2012

  CLIENTS CENTER OF EUROPEAN STUDIES & HUMANITIES "IOANNIS CAPODISTRIAS" ASSOCIATE TO SOLIST INVENT EXPERIENCES GREEK-BRAZILIAN CHAMBER OF COMMERCE HELLENIC CENTRE FOR MARINE RESEARCH GEORGES CORRAFACE IOSIF MARINAKIS VOLKSWAGEN BANK GMBH MERTRUX S.A. KUMHO TIRES HELLAS THESSALONIKI INTERNATIONAL FILM FESTIVAL L'OREAL COSMETIQUE ACTIVE PROVIDED SERVICES Incentive & Creative Destination Management Event Management & Coordination Consulting on Event Management Training on Event Management Corporate Flexibility Solutions (NEW!) Show less



Katerina Michalitsianou KM Events Freelancing

• EVENT MANAGEMENT & COORDINATION

  • 2004 - 2009

  OSEA, Organized monitored and coordinated the “30 Year Celebration of the Federation of the Association of Hellenes from Africa”, May 20th 2009-Athens, under the Auspices of the Hellenic Ministry of Foreign Affairs and the kind support of Unesco. • L’ OREAL COSMETIQUE ACTIVE, organized monitored and coordinated the “4th Symposium on Dermocosmetics”, September 27th -29th 2008 Elounda Crete • NGO CYCLE OF PATMOS, involved in the operational execution of the Symposium VII, “The Arctic: Mirror of Life” – September 6th – 12th 2007 - Greenland, under the patronage of HAH The Ecumenical Patriarch Bartholomew, HE Mr. José Manuel Barroso, President of the European Commission and HE Mr. Kofi Annan, Former Secretary-General of the United Nations • 46th,47th, 48th & 50th THESSALONIKI INTERNATIONAL FILM FESTIVAL, November (2005- still), President’s Advising Assistant • GRECOTEL DREAM RACE MYKONOS, August 14th-17th, 2005 Sailing Event for Mrs. Sofia Bekatorou-Kosmatopoulos, Deputy Project Management & Head of the VIPs Hospitality • DIAMOND DRINKS, Organized their leading product launch 2005 • NIK. KIOLEIDES S.A., Head of Media Relations & Event Management (2004 - 2006) Show less



SPS SPECTATOR SERVICES, ATHENS 2004 OLYMPIC GAMES

• DVM-VELODROME

  • 2003 - 2004

  Staffing Operations Manager • Scheduled Staffing operations for the Olympic Velodrome for Olympic and Paralympic Games • Involved in planning and management of a Mobile Operations Support Team of 800 staff responsible for the operation of 6 venues and for providing response support for the overall Spectator Services operation across 40 venues • Organized numerous training sessions for Volunteers (for test events, Olympics and Paralympics) • Trained a total of 300 volunteers and 50 paid staff (test event, Olympics and Paralympics) • Involved in recruitment of over 400 volunteers and 300 paid staff • Daily management of a total of 180 volunteers during Olympic & Paralympic Games • Participated in and supported the operations for the Olympic Velodrome and Olympic Aquatic Centre test events • Participated in and supported the operations for the Opening and Closing Ceremonies for both the Olympic and Paralympic Games Show less



MINISTRY OF FOREIGN AFFAIRS

• United Arab Emirates
• Government Administration
• 200 - 300 Employee

• EVENT MANAGEMENT & COORDINATION

  • 2002 - 2003

  Provided Event Services during the 3rd Greek Presidency in the EU Worked at the Hellenic Presidency Bureau (Ministry of Foreign Affairs). Directed and/or Managed vip profile events for high officials. • 19th Eufasa Conference • Informal Humanitarian Aid Committee (HAC) Meeting • Informal Ministerial Meeting on Development Cooperation • International Conference on “Sustainable Development for Lasting Peace” • Conference on Drugs • 16th EU-Japan Journalist Conference • Informal Meeting on Security and Politics Participated in and executed operations • 11th Ministerial Meeting Rio Group • Informal European Council • Ceremony of the Signature of the Accession Treaty, European Conference Show less



MERIT HELLAS S.A.

• MARKETING & PR MANAGER

  • 1999 - 2001

  • Developed New business Opportunities • Initiated and implemented a new project concerning EX- Van sales • Coordinated a 6 person group for marketing and promotional activities • Organized and delivered Sales Training on market trends • Wrote, formatted, proof-read and delivered press releases • Public relations: Broadened clientele projects and developed upon existing working relationships • Wrote and monitored hospitality programs for VIP visitors • Directed and executed business closures, corporate events ∗ Key clients-suppliers: BP, Chrysler, Clorox International (Henkel), Ferrari, N. I. Theocharakis Group Of Companies (G.O.C.), Hellenic Biscuit Company (Allatini-Elbisco), Papoutsanis G.O.C. (Plias), Energizer Hellas, UHU Hellas, Athens Papermill (Softex), Bic Violex SA Show less