On Leave

• Dec 2020 - Present

Air Cargo Specialist

• Jul 2016 - Jan 2022

- Booking of cargo in Ural Airlines Cargo system to U6 flights and booking of connections/transit flights - Tracking cargo - Organization of trucks - Communicating with domestic and international offices/airports- Communicating with international and domestic customers, forwarders, customs offices and partners (by email, phone or personally)- Coordinating with, assisting, and advising customers and vendors concerning the proper preparation of cargo, cargo documentation, and load planning. Advising accounts/customers of shipment information, offers of prices- Analyzing and verifying documents for export- Preparing international documentation- Determining quantity and type of cargo to be loaded (including dangerous goods)- Problem solving / Trouble shooting- Other duties as assigned

Logistics Specialist

• May 2020 - May 2021

- Booking shipments in MTA and DTS systems- Actively use SAP software - Working in Microsoft Excel- Preparation of preliminary packing list and pre-notes - Route cargo in accordance with legal and customer requirements- Coordinate the routing process- Issue resolution and shipment responsibility- Communication with freight forwarders, shippers, consignees, clients and internal communication within the team- Monitoring and tracking the shipments and keeping client informed about status- Following the client’s priorities, optimizing solutions - Provide excellent customer service - Training of new employees and of clients if needed- Any additional tasks related to Scope of Work agreed with the client

Cargo Operations Specialist

• Jul 2017 - May 2019

- Customer Service: contact with clients, forwarders, customs offices and partners (daily communication by email and phone), offers of prices and flights - Communicating with domestic and international offices/airports- Booking of shipments in the system's (U6-cargo system, e-CARGOWARE, CargoWings, SmartKargo, CargoSpot and Aero-grad) - Other duties as assigned - Customer Service: contact with clients, forwarders, customs offices and partners (daily communication by email and phone), offers of prices and flights - Communicating with domestic and international offices/airports- Booking of shipments in the system's (U6-cargo system, e-CARGOWARE, CargoWings, SmartKargo, CargoSpot and Aero-grad) - Other duties as assigned

Duty Manager

• Aug 2016 - Dec 2016

- Working with reservations- Managing a booking systems - To carry out all administrative duties that ensures efficient operation of the front office- Organization, supervision and training of front office personnel- Supervision of housekeeping staff - Communicating with hotel guests- Flexible assisting team where necessary- All aspects of the Front Office operations

Front Desk Manager

• Jan 2016 - Aug 2016

- Carrying out the check-in and check-out of hotel guests- Preparing bills and taking payments- Answering guest queries (in person, by phone and on email) and offering help wherever needed- Providing and sending out information- Managing the visitors book - Managing a booking systems - Timely submitted reports (print-outs) and their control, distribution and archiving - Responsible for the communication of all price decisions to ensure that all applicable systems are updated correctly