Housekeeping Specialist

• Nov 2022 - Present

Waitress/ Housekeeping/ Versatile Hotel Worker

• Jun 2022 - Aug 2022

• During evenings I was responsible for checking guests in, preparing the restaurant for dinner, serving the guests, presenting the courses, and closing the guesthouse. • During mornings, I was preparing breakfast, serving the guests, doing housekeeping, and cleaning the main areas. • Had to solve any problems that would come up and be ready to run the place together with my colleagues as we had no direct supervisor (the owners were at their other hotel). • For the time I have been here, the reviews of the guesthouse have increased from 8.4 to currently 9.0 on booking, which shows how focused me and my colleagues were on providing the best possible experience for our guests.

Student Ambassador

• Nov 2019 - Jun 2022

• Representing Government Department in Open and Applicant Days by introducing the university to potential students • Assisting in organization of Graduation Week at the University • Improved my communication by giving speeches, enhanced teamwork skills while working with other ambassadors • Representing Government Department in Open and Applicant Days by introducing the university to potential students • Assisting in organization of Graduation Week at the University • Improved my communication by giving speeches, enhanced teamwork skills while working with other ambassadors

Customer Care Representative

• Jul 2021 - Dec 2021

• Answered inbound calls in a timely and friendly manner • Evaluated problems and complaints of the callers and provided solutions • Responded to the needs of customers and provided personalized service • Answered inbound calls in a timely and friendly manner • Evaluated problems and complaints of the callers and provided solutions • Responded to the needs of customers and provided personalized service

Project Assistant

• Apr 2021 - Jun 2021

• Coordinated international youth projects concerning fostering civic dialogue, raising awareness about the EU, NATO, and the Three Seas Initiative • Got involved in the NGO sector by communicating with prominent figures like the President of North Macedonia, the NATO General Secretaries, and Bulgarian policy-makers • Improved communication skills by writing reports, formal emails, and projects´ applications • Coordinated international youth projects concerning fostering civic dialogue, raising awareness about the EU, NATO, and the Three Seas Initiative • Got involved in the NGO sector by communicating with prominent figures like the President of North Macedonia, the NATO General Secretaries, and Bulgarian policy-makers • Improved communication skills by writing reports, formal emails, and projects´ applications

Political Section Assistant at the Embassy of the Czech Republic

• Oct 2020 - Mar 2021

• Political assistant tasked with Belize, El Salvador, Guatemala, Honduras and Nicaragua • Responsible for reporting current political events from Central American countries, writing internal reports for the Ministry of Foreign Affairs and diplomatic communications with Central American governmental institutions • Administrative coordinator of small local and human rights projects founded from Czech Development Aid • Embassy´s website and FB page editor • Political assistant tasked with Belize, El Salvador, Guatemala, Honduras and Nicaragua • Responsible for reporting current political events from Central American countries, writing internal reports for the Ministry of Foreign Affairs and diplomatic communications with Central American governmental institutions • Administrative coordinator of small local and human rights projects founded from Czech Development Aid • Embassy´s website and FB page editor

Shift Supervisor /Sandwich Artist

• Jan 2019 - Jul 2020

• Delivered high standard of customer service and developed previous teamwork experience by working under pressure in a fast-moving environment • Gained new skills when working as a shift supervisor, besides my normal duties I also have to train new staff and make sure the restaurant is up to standards • Delivered high standard of customer service and developed previous teamwork experience by working under pressure in a fast-moving environment • Gained new skills when working as a shift supervisor, besides my normal duties I also have to train new staff and make sure the restaurant is up to standards

University project with a research

• Jan 2018 - Sep 2019

• Undertook expert activity within intellectual output O1 - Creating a comparative study of the project Inclusive Senior Education through Virtual U3A – ISEV • Learnt, how to work individually on the evaluation of the questionnaire survey, gained analytical research skills • Undertook expert activity within intellectual output O1 - Creating a comparative study of the project Inclusive Senior Education through Virtual U3A – ISEV • Learnt, how to work individually on the evaluation of the questionnaire survey, gained analytical research skills

Ski Instructor

• Dec 2016 - Feb 2019

• Gained confidence in leading, instructing and teaching kids particular abilities • Improved teaching know-how: responsibility for a group of children, applying different teaching methods • Improved at verbal communication, teamwork and right time distribution • Gained confidence in leading, instructing and teaching kids particular abilities • Improved teaching know-how: responsibility for a group of children, applying different teaching methods • Improved at verbal communication, teamwork and right time distribution

Au pair

• Jun 2018 - Aug 2018

• Expanded a sense of responsibility: taking care and organising diverse activities for three children • Learned how to work individually, gained confidence in leading and instructing kids, decision making • Maintained standards of housekeeping and high level of security vigilance, health & safety of children • Expanded a sense of responsibility: taking care and organising diverse activities for three children • Learned how to work individually, gained confidence in leading and instructing kids, decision making • Maintained standards of housekeeping and high level of security vigilance, health & safety of children

Bookshop assistant

• Dec 2017 - Jan 2018

• Facing challenging situations in a fast-moving working environment, working with colleagues as a team • Facing challenging situations in a fast-moving working environment, working with colleagues as a team

Bartender

• Jul 2015 - Sep 2017

• Gained first working experience and enhance communication needed for a job in catering • Learned effectively cooperate with my colleagues and work as a team, developed responsibility by being shift supervisor • Gained first working experience and enhance communication needed for a job in catering • Learned effectively cooperate with my colleagues and work as a team, developed responsibility by being shift supervisor