Experience

ThinkMarkets

• United States
• Financial Services
• 100 - 200 Employee

• KYC Team Lead, Mandarin and English

  • Feb 2018 - Jan 2023

  • Screen and assess new and existing clients by using different systems like GBG, Trulioo, ThisIsMe and World Check Refinitiv on a daily basis • Onboard, process, review, and follow-up applications daily for retail and institutional accounts (individual, joint, or corporate) according to the requirements of the respective regulators • Liaise with other departments to improve systems and processes on a regular basis • Handle client’s requests and queries on Salesforce related to all… Show more • Screen and assess new and existing clients by using different systems like GBG, Trulioo, ThisIsMe and World Check Refinitiv on a daily basis • Onboard, process, review, and follow-up applications daily for retail and institutional accounts (individual, joint, or corporate) according to the requirements of the respective regulators • Liaise with other departments to improve systems and processes on a regular basis • Handle client’s requests and queries on Salesforce related to all type of KYC procedures • Train new employees on all the systems used for account verification, monitoring their progress and providing regular feedback on their performance to higher management • Provide high-quality service ensuring deadlines are met within the agreed timeframes • Prepare and provide daily, weekly, and monthly handover and reports • Handle applications of Chinese, Taiwanese, Hong Kong and Macau clients running specific checks using Chinese language skills • Leading KYC team, screening new candidates, monitoring team members ensuring that all tasks are prioritised/managed effectively and consistently Show less • Screen and assess new and existing clients by using different systems like GBG, Trulioo, ThisIsMe and World Check Refinitiv on a daily basis • Onboard, process, review, and follow-up applications daily for retail and institutional accounts (individual, joint, or corporate) according to the requirements of the respective regulators • Liaise with other departments to improve systems and processes on a regular basis • Handle client’s requests and queries on Salesforce related to all… Show more • Screen and assess new and existing clients by using different systems like GBG, Trulioo, ThisIsMe and World Check Refinitiv on a daily basis • Onboard, process, review, and follow-up applications daily for retail and institutional accounts (individual, joint, or corporate) according to the requirements of the respective regulators • Liaise with other departments to improve systems and processes on a regular basis • Handle client’s requests and queries on Salesforce related to all type of KYC procedures • Train new employees on all the systems used for account verification, monitoring their progress and providing regular feedback on their performance to higher management • Provide high-quality service ensuring deadlines are met within the agreed timeframes • Prepare and provide daily, weekly, and monthly handover and reports • Handle applications of Chinese, Taiwanese, Hong Kong and Macau clients running specific checks using Chinese language skills • Leading KYC team, screening new candidates, monitoring team members ensuring that all tasks are prioritised/managed effectively and consistently Show less



Trading 212

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Account Manager, Mandarin and English

  • Oct 2013 - Feb 2018

  - dealing with Chinese clients' inquiries regarding their personal accounts and trading activity via email, chat and phone - responsible for the verification of Chinese documents in various systems - keeping in touch with Chinese payment providers, following up any type of problems in transactions (both withdrawals and deposits) - in charge of Chinese translations of all the updates on the platform, including legal documents - reviewing, summarising and translating economic… Show more - dealing with Chinese clients' inquiries regarding their personal accounts and trading activity via email, chat and phone - responsible for the verification of Chinese documents in various systems - keeping in touch with Chinese payment providers, following up any type of problems in transactions (both withdrawals and deposits) - in charge of Chinese translations of all the updates on the platform, including legal documents - reviewing, summarising and translating economic, business and trading related news and articles in Chinese - maintaining Trading 212's profile in one of the most famous Chinese microblogging website - Sina Weibo - mentoring the newly recruited employees in the team Show less - dealing with Chinese clients' inquiries regarding their personal accounts and trading activity via email, chat and phone - responsible for the verification of Chinese documents in various systems - keeping in touch with Chinese payment providers, following up any type of problems in transactions (both withdrawals and deposits) - in charge of Chinese translations of all the updates on the platform, including legal documents - reviewing, summarising and translating economic… Show more - dealing with Chinese clients' inquiries regarding their personal accounts and trading activity via email, chat and phone - responsible for the verification of Chinese documents in various systems - keeping in touch with Chinese payment providers, following up any type of problems in transactions (both withdrawals and deposits) - in charge of Chinese translations of all the updates on the platform, including legal documents - reviewing, summarising and translating economic, business and trading related news and articles in Chinese - maintaining Trading 212's profile in one of the most famous Chinese microblogging website - Sina Weibo - mentoring the newly recruited employees in the team Show less



Sixty K Ltd (60K)

• Bulgaria
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Specialist

  • Oct 2012 - Oct 2013

  - making outbound calls in a project called Service 800 with the purpose of gathering feedback from clients on different types of services provided by a certain company - making outbound calls in a project called Service 800 with the purpose of gathering feedback from clients on different types of services provided by a certain company



One World

• Italy
• Education Administration Programs

• English Language Teacher

  • Sep 2010 - Jun 2011

  - teaching English to Chinese students of all age (3-60) - using personalized teaching materials for each student, preparing individual plans, excersices, games, activities, etc according to their needs, language level and interests - teaching English to Chinese students of all age (3-60) - using personalized teaching materials for each student, preparing individual plans, excersices, games, activities, etc according to their needs, language level and interests