House Manager / Private property

• Aug 2018 - Present

Head of Corporate Services

• Aug 2015 - Aug 2018

• Manage the human, physical and financial resources to ensure maximum utilization, efficiency, effectiveness and quality of service; • Advise and guide the CEO and Board of Directors on the formation, development and application of policy and strategic decisions relating to Corporate Services; • Develop and embed a culture of customer focus and performance management to ensure high quality and continuous improvement in service delivery; • Ensure regular and effective communication between the employees; • Ensure that the organization’s approach to data protection and data security complies with good practice and that policies and procedures are effectively implemented; • In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities; • Oversee staff development program and manage and conduct performance reviews. • Manage staff and/or volunteers according to the established policies and practices of the organization; • Contract qualified consultants to work on the project as appropriate. • Advise and support all employees in all issues relating to HR • Ensure financial procedures are efficient, meet supplier/customer requirements, and are understood and implemented across the organization; • Produce budgets, accounts and financial analysis as required; • Undertake ad-hoc financial analysis from time to time, to assist the CFO in evaluating profitability of income streams, and potential for cost efficiency; • Monitor of operation of payroll process • Oversee contractual arrangements for the organization, ensuring that facilities are fit for purpose, provide value for money and are in compliance with the local law; • Ensure all contracts meet legal and financial requirements; • Provide regular financial and HR reports as required by suppliers, The Board of Directors and Senior Management. Show less

Palace Manager

• Jun 2014 - Jul 2015

• Responsible in overseeing staff of residence, Staff training, organizing duties and schedule of staff • Responsible in maintenance of house and other constructive duties • Responsible in accommodation guests at door and supervise the reception of visitors • Organized all travel activities of the family • Responsible for the family’s Statements, Cheques, Credit car-paying bills/ invoices, maintain on line accounts for electricity, gas, water including the meter reading • Responsible in budget for the house expenses, such as for kitchen and etc. • Responsible in planning/ organizing table for any special occasions • Follow all lawful instructions of the Employer Show less

General Manager

• Jun 2008 - Jun 2014

• Organization of the complete operation of all units and control of personnel work • Business Plan preparation and submission to the Management Board, including expected financial and developmental results and their realization and completion aiming to increase the profits of the Profit Centre • Maintenance of prompt and efficient delivery of reservations and special requests • Assistance to the Reception team in maximizing the guests’ satisfaction through continuous leadership in compliance with the standards on Profit Centre services • Maximizing of the productivity and services for the guests by all employees through establishment of excellent example, suspension, good evaluation and leadership • Collecting information on monthly basis, regarding the price forming structure of the competitors, when forming own prices • Providing good communication and coordination of all organizational units in the Profit Centre at all levels of personnel • Planning of training and development of the employees aiming establishment of harmonious working environment • Preparation of monthly reports to the Management Board Chairman on the achieved results and actions taken with relevant facts and information • Taking responsibility while executing external and internal audit • Organization of material and financial debiting and payments of the profit centers and inspecting the efficiency and promptness of the financial and material operation • Providing of all necessary permits and decisions prescribed by the legal regulations for undisturbed operation (fire protection, HASSAP), as well as sanitary correctness of the food and employees hygiene in compliance with the Law • Maintenance and monitoring of the reservation system Best Western online system, member web • Points rewarding via the Best Western Rewards Programme. BEST WESTERN REWARDS is a loyalty program of the hotel guests staying in all Best Western hotels Show less

Front Office Manager

• Oct 2004 - Jun 2008

•Communication, meetings, business correspondence with clients•Organization and coordination of departments and personnel•Preparation of proposals for hotel accommodation•Contacting agreement with the clients on a yearly bases•Assisting to the Management in Business Plan preparation•Complete preparation of tender documentation ,submission and participation on tender openings( for hotel accommodation)•Assistance to the Reception team in maximizing the guests’ satisfaction through continuous leadership in compliance with the standards•Assistance in income accomplishment•Maintenance of prompt and efficient delivery of reservation and special request•Checking arrival and departure lists of our HOLIDEX reservation system on a daily basis( on line reservation system is immanent to all INTERCONTINENTAL hotels worldwide•Responsible for issuing a PRIORITY CLUB points to the PRIOITY CLUB guests (PRIORITY CLUB is a loyalty program of the hotel guests staying in all IHG hotels worldwide and it is recognized as one of the best in a hotel industry) Show less

Conference coordinator

• Feb 2003 - Oct 2004

•Communication, meetings, business correspondence with clients•Detailed organization of conference events in the hotel•Sales activities related to signing contracts for cooperation and sales of hotel capacities•Advertising activities, preparation of promotional material, contact with media and marketing agencies•Preparation of Proposals•Preparation of Pro-forma Invoices•Preparation of reports•Organization and coordination of departments and personnel•Organization and implementation of trainings for the employees according to international standards Show less