Experience

Dotdigital Group plc

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Dynamics CRM Technical Manager

  • Jun 2012 - Present

  dotDigital have developed a mainstream Email Marketing automation platform: dotmailer. As Technical Manager of their internal CRM I support, develop and maintain their customised on-premise Dynamics CRM solution. The current system is in Dynamics 2011, but we have rebuilt and enhanced the functionality in Dynamics 2013 and this is scheduled to go live in the next few months. Roles and Responsibilities • Manage and resolve support issues from internal users. • Assist in scoping, development and deployment of enhancements and changes to existing processes. • Development and maintenance of MIS reports through dashboards and SSRS. • Ongoing maintenance of the existing system (using out-of-the-box tools and coding). • Manage new and existing integrations with the existing system. • Creating and maintaining user documentation. • End user training Show less



Mediqal Health Informatics

• Software Development
• 1 - 100 Employee

• Software Support & Development

  • Feb 2009 - Jun 2012

  Mediqal have developed their own windows application for Renal care which is used in dialysis units and hospitals to record the details of patient treatments. It also enables medical staff to view patient test results which are imported into eMEDRenal through interfaces to the labs system. Roles and Responsibilities • Provide user advice and support. • Investigation and (where possible) resolution of reported issues. • Administration of CRM system (Maximizer) which is used for logging all issues – making changes where necessary in line with our support procedures and producing Crystal Reports to be run from Maximizer. • Ensuring adherence to Support Procedures and making sure that these are up-to-date to accurately reflect current working practices. These procedures cover categorising and prioritising the calls when they come in (Bug, Change Request, User Advice, etc), making sure they follow the relevant processes and keeping the customer informed at various different stages. • Development of existing and new application functionality. • Producing customized reports for sites as requested • Testing new functionality/releases as and when required. Show less



SalesPage Technologies

• United States
• Software Development
• 1 - 100 Employee

• Technical Account Manager

  • May 1999 - Dec 2009

  Initially employed by the company when they were a re-seller of a windows based CRM product (Unitrac) my role as a developer was to customise Unitrac applications and manage the support desk for existing customers. When the company moved on to a web based product called SalesPage, it meant learning a completely new application operating in a different environment. I went on to become a senior developer and then a technical account manager which involved more contact with and responsibility for the clients I work with on a daily basis. Roles and Responsibilities • Involvement with business analysis workshops to provide a technical resource and enhance understanding of existing business processes. • Creating /enhancing SQL/Oracle database structures to support new functionality. • Development/enhancement of CRM systems using JavaScript and VB to support the required functionality. • Providing technical support for existing systems. • Pricing enhancements/fixes to existing systems for existing clients. • Designing and developing Crystal reports for clients. • Providing Crystal Reports training to external companies. • Managing relationships with clients to ensure that they are kept informed and up-to-date at all times. • Providing end user training. • Providing training in SalesPage development to in-house developers for external clients. Show less