Experience

True to Form - Experience Design Studio

• United Kingdom
• Design Services
• 1 - 100 Employee

• Freelance Service Designer

  • May 2019 - Present

  Working alongside UX Designers to implement service design methods for digital products. Conducting and analysing primary and secondary user research. Creating user journeys and user personas, identifying user needs/pain points and designing solutions accordingly. Working alongside UX Designers to implement service design methods for digital products. Conducting and analysing primary and secondary user research. Creating user journeys and user personas, identifying user needs/pain points and designing solutions accordingly.



Research in Practice

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Designer

  • May 2019 - Present

  Designing and producing evidenced-based resources for those working in the social sector including printed, digital, video and audio. Designed and delivered an organisational rebranding. Introduced and implemented user-focused service design methods, including research workshops. Designing and producing evidenced-based resources for those working in the social sector including printed, digital, video and audio. Designed and delivered an organisational rebranding. Introduced and implemented user-focused service design methods, including research workshops.



Cornerstone Praxis

• Professional Freelancer

  • Apr 2016 - May 2019



Homework Furniture

• Creative Director

  • Apr 2012 - Jan 2017



National Theatre

• Performing Arts
• 700 & Above Employee

• Wardrobe Assistant

  • Sep 2009 - Dec 2010