Operations Manager

• Feb 2023 - Present

Program Manager

• Apr 2022 - Present

Event Manager

• Aug 2019 - Apr 2022

Event Specialist

• Mar 2018 - Aug 2019

Coordinated logistics and contents of trunk shows for all event types. Communicate details of event to customers via phone and e-mail to ensure they are prepared for their upcoming event. Coordinated onboarding of new retailers.☆ Exceeded yearly goal of doubling events from previous year from 115 to 325 by coordinating creations of approximately 20 trunk show totes. ☆ Created event core orders by analyzing sales data to ensure right type of product at events based on the classes and trunk show contents minimizing returns.☆ Streamlined new retailer onboarding process allowing for timely set up for all new retailers and ensured nothing was missed. Show less

Account Specialist

• Nov 2016 - Mar 2018

Manage over 50 customer accounts with number of locations ranging from 1-5 per customer. Ensure customers are aware of new products and promotions that are currently running and provide product knowledge to stock correct products in stores. ☆ Set and exceeded yearly goal of increasing total customer margin 15% and nearly doubled margin by identifying gaps in current product purchases, where missing products were from, and what could be done to gain business for those products. ☆ Informed customers of new products when available and identified gaps in current product purchases, meeting or exceeding goal to push 1 new product category to 5 customers quarterly.☆ Completed Weekly / Monthly call plans at 80% or more (tracked via spreadsheets and system call notes), by keeping organized spreadsheet of customers info, last call attempts, last contacts and tabs for each call plan and used color coding to track customers reached on each call plan provided. ☆ Assisted in implementing 1st large Canada customer and system integration processes between corporate and accessories in terms of customer support by learning corporate system capabilities and identifying gaps between systems allowing build of new tools to complete customer order processing using both systems. Documented Canada support processes and trained support team. Show less

Account Manger Support Specialist

• Feb 2014 - Nov 2016

Managed backorders for customers in a timely manner. Took over projects for sales team, which included creating spreadsheets (both client facing and internal), updating account information, order entry backup, customer support, and customer call downs. Trained new employees in daily processes, assisted with new system integration that impacted daily process of sales support and account manager support role. Initiated and acquired necessary documentation for account set-up. ☆ Identified tasks sales support team handled that could be done by others, shaping position, reducing team’s workload, and allowing focus on order entry and customer service calls. Show less

Sales Support Specialist

• Jul 2013 - Jan 2014

Supported sales team by assisting with order entry, order management, and customer service calls. Completed projects such as return labels, account updates (addresses, contact info, etc.), customer facing spreadsheet creation, pricing changes/ updates, and more. ☆ Observed issues in order management process, developed and promoted solutions, and submitted request for system updates, consolidating procedures to 1 location and cutting completion time 50%. Supported sales team by assisting with order entry, order management, and customer service calls. Completed projects such as return labels, account updates (addresses, contact info, etc.), customer facing spreadsheet creation, pricing changes/ updates, and more. ☆ Observed issues in order management process, developed and promoted solutions, and submitted request for system updates, consolidating procedures to 1 location and cutting completion time 50%.

Returns Specialist

• Oct 2011 - Jul 2013

Inspected returned products, determined if still in good sellable condition to be placed back into inventory or organized into appropriate bins to be sent back to vendors or liquidation. ☆ Noticed need for organization and worked with superior to configure returns area lay out, streamlining review and return of goods to appropriate areas.

Packaging Specialist

• Sep 2009 - Oct 2011

Set out correct product and quantities based on customer pick ticket to be reviewed for quality control and boxed ensuring all items were secured and protected for shipment to end customer and ready to be placed in stores. Ensured packing area stayed clean and orderly.

Order Picker

• Aug 2008 - Sep 2009

Pulled product from specified locations on a customer order ensuring that I pulled the correct item and quantities required for the order in the order they appeared on the pick ticket. I also aided in restocking product when needed from additional pick locations and ensuring the isles were swept and clean at the end of the day.

Cashier

• Jun 2008 - Sep 2008

Processed transactions; providied friendly customer service; faced product; and obtained knowledge of the products to ensure that every customer who walked into our store found what they were looking for and were satisfied with their experience. Processed transactions; providied friendly customer service; faced product; and obtained knowledge of the products to ensure that every customer who walked into our store found what they were looking for and were satisfied with their experience.

Kictchen Aide

• Jun 2007 - Jun 2008

Part-time position where responsibilities included: Dishwasher; food prep; assisting the Sisters who were unable to maneuver the food line on their own; food set-up and tear down; and closing the kitchen and dining hall. Part-time position where responsibilities included: Dishwasher; food prep; assisting the Sisters who were unable to maneuver the food line on their own; food set-up and tear down; and closing the kitchen and dining hall.