Experience

Humane Society Of Durham Region

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Shelter Service Supervisor

  • Oct 2015 - Present

  • Lead community outreach; promote organization’s mission and values through weekly television appearances, community events, newspaper, radio and social media • Provide public education through development of offsite and onsite educational events to promote responsible pet ownership to the public while supporting adoptions to find loving forever homes for the animals in shelter care • Manage a team of 5 Shelter Service Agents providing regular coaching to create a strong and connected team • Initiated improvements to all policies and procedures for the shelter programs including the volunteer program, foster program, adoption program, donation program and intake program • Onboard 200+ new volunteers including creating job descriptions, interviewing, hiring, training on animal behaviors and biosecurity protocols and acting as support to ensure committed, happy and longterm volunteers • Hire and train all new Shelter Service Agents to ensure all staff are proficient and confident • Educate volunteers and staff members on how to work safely by training them on animal behaviors as well how to follow biosecurity protocols to ensure the health and safety of staff and animals • Manage shelter administration including annual reporting for all services programs (volunteer, foster, intake and adoption), issuing tax receipts, tracking of donations and leading monthly career development meetings • Provide extraordinary customer service to all public, and addressing any escalated issues or concerns in a timely and professional manner



TD

• Canada
• Banking
• 700 & Above Employee

• Administrative Assistant

  • Sep 2014 - Oct 2015

  Providing excellent executive-level day-to-day administrative support to four Assistant Vice Presidents as well as other senior staff and executives such as hosting Vice Presidents and Senior Vice Presidents Exceptional organizational skills supporting four Assistant Vice Presidents’ schedules, calendars, meetings, emails, travel, expenses and reporting Excellent communication skills being the first point of contact to coordinate meetings and establish relationships for internal TD Canada Trust stakeholders as well as external stakeholders Organizing meetings, visits and events for internal and external TD Canada Trust clients including creating agendas, presentations, communications, meeting room set up, catering lunches, recording minutes and creating summary reports Financial expertise balancing monthly expenses for each Assistant Vice President as well as their business’ expense reporting Organized database reporting to track weekly and monthly performance for each business Ability to multi task in a fast paced environment working within four different businesses within TD Canada Trust Successfully complete all tasks in a timely manner to ensure quality by every deadline Highly proficient in the use of MS Office such as Outlook, Word, Excel, Power Point and Prezi

• Customer Service Representative

  • May 2011 - Aug 2014

  Provided high quality service and professionalism with every client interaction to ensure they receive a legendary experience Effective and flexible team player able to participate fully to contribute to the success of the team Addressed clients issues and concerns to find solutions to meet their needs professionally Assessed financial issues to provide advice on suitable products and services efficiently Delivering exceptional service to create new relationships and maintain longstanding relationships with clients Ability to work in a fast paced environment while ensuring quality of work and maintaining a positive attitude Ability to take initiative to improve the job function and to have strong judgment within my defined parameters to anticipate the needs of the customers and coworkers Meeting and exceeding sale revenue goals and targets successfully over the past three years and maintaining a sales pace of over 100% for each sales quarters Secure desk operator responsibilities to open and close the branch accurately and safely while adhering to audit policies and procedures Applied the appropriate due diligence to ensure the accuracy of my work when handling daily transactions, negotiating cheques and processing wire transactions at the same time exercising discretion in all matters of confidential information Experienced team leader to assist with training of new coworkers and leading campaigns such as the Friends of the Environment campaign Welcoming lobby leadership ambassador and making friendly connections with customers to provide the best first impression



Shoppers Drug Mart

• Canada
• Retail
• 700 & Above Employee

• Supervisor

  • May 2006 - May 2011

  At Shoppers Drug Mart, I have worked at two branches, one in Bowmanville and one in Waterloo. My experience at Shoppers Drug Mart as a Head Cashier Supervisor includes:• Exceptional customer service skills to provide the best solution for the customers• Problem solving and conflict management to ensure a positive experience for the customers• Delegation skills with coworkers to ensure all daily tasks are complete• Accountable for balancing cashes, safe and deposits while adhering to audit policies



Bulk Barn

• Head Cashier

  • Oct 2004 - May 2006