Director of Programs

• Aug 2017 - Present

- Instrumental in multifaceted organizational growth, ranging from program development and implementation to doubling the staff and overall budget. - Responsible for the recruitment, hiring, onboarding, supervision, and retention of staff. - Partnered with a web design company to create a new company website. - Advocated for the increase in baseline staff salaries to be more competitive in our industry and commensurate to the skills and services provided by staff. - Supported the Chief Executive Office and Development Manager with running a successful capital campaign that reached its goal of raising $1M. - Aided the Chief Executive Officer with the relocation of company headquarters and renovation project. - Provided written and oral testimony at the Pennsylvania Senate Democratic Policy Committee Hearing on the housing crisis. - Former co-chair of the Coordinated Entry System Committee, as part of the Chester County Decade to Doorways ten-year plan to prevent and end homelessness. Show less

Medicare Plan Sponsor Liaison

• Sep 2015 - Aug 2017

- Single point of contact for Medicare Advantage employer group book of business comprised of approximately 65,000 members for member-specific and/or broader plan administration issues. - Demonstrated excellent customer service and critical thinking skills, evidenced by being awarded the esteemed National Accounts Key to Success award within two months of being assigned a book of business; earned an Employee of the Month nomination; and received a 100% on the Medicare SPOC Annual service survey. - As the Project Lead, I spearheaded the development and implementation of the Medicare Plan Sponsor Liaison Training and Performance Tool. - Assisted with interviewing candidates for open Medicare Plan Sponsor Liaison positions. - Cross-functional collaboration to identify the root cause of complex and escalated member issues; communicated root cause analysis to internal and external constituents, and implemented corrective action plans when necessary. Show less

Lead Program Coordinator

• Jan 2015 - Sep 2015

- Facilitated Financial Insight and Resource Management (FIRM) appointments with low to medium-income individuals/families from diverse backgrounds to provide extensive budgeting support, financial and credit coaching, goal planning, social service referrals, and advocacy.- Cross-system collaboration with other service providers to develop and execute permanent housing plans for clients experiencing homelessness.- Marketed and generated program referrals by hosting biweekly outreach presentations with partnering community-based providers. Show less

Program Coordinator

• May 2013 - Jan 2015

Resource Coordinator

• Aug 2011 - May 2013

- Connected caseload of up to 75 clients with serious and persistent mental with various critical resources including but not limited to emergency shelter, Social Security disability benefits, medical assistance and SNAP benefits, food pantries, mental health services, and substance abuse treatment. - Conducted intake assessments and determined eligibility for all incoming case management referrals. - Appointed as the organization's representative to attend the Chester County Local Housing Options Team (LHOT) monthly meeting. Show less