Experience

NTG (Formerly FreightPros)

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• LTL Account Coordinator

  • Oct 2020 - Present

  • Quickly and accurately provide less-than-truckload (LTL), volume pricing options, and relevant paperwork to customers • Individually retire upwards of 35% of team quarterly workload. • Facilitate continued learning opportunities and account specific trainings for the Account Management team • Create and distribute standard operating procedures • Collaborate cross-departmentally to grow professional relationships with customers to enhance Nolan Transportation Group’s business opportunities • Become familiar with differentials between each LTL carrier in order to effectively support customers and identify opportunities for growth



Maverick Transportation, LLC

• United States
• Truck Transportation
• 400 - 500 Employee

• Dedicated Account Manager

  • Jan 2018 - Feb 2020

  • Provided leadership, direction, and reinforced operational and company expectations for 30 regional and dedicated drivers• Optimized utilization of drivers and equipment to exceed account metrics and key performance indicators while also meeting driver and customer commitments• Recruited 20 over-the-road drivers to join a new dedicated fleet servicing Constellium• Managed Maverick’s relationships and operational execution of Weyerhaeuser and Constellium accounts by providing logistic solutions and being the primary point of contact • Built professional relationships with customers to enhance Maverick’s business opportunities

• Fleet Manager

  • Mar 2017 - Feb 2018

  • Provided leadership, direction, and reinforced operational and company expectations for 50 over-the-road drivers in the Regional Southwest division• Improved fleet home time by ensuring 90% or more of drivers were home each weekend• First line of contact for drivers when issues, concerns, or requests with customers or other departments arose• Managed drivers to ensure efficient operation of the fleet, including timely submission of paperwork and up-to-date maintenance and training requirements• Coordinated with Logistics Department to ensure on-time delivery and/or home time needs were achieved

• Supply Chain Management

  • Sep 2016 - Mar 2017

  • Selected by management to manage a temporary fleet in the Temperature Controlled business unit• Participated in a hands-on load securement training course with over-the-road drivers• Worked closely with Dedicated, Logistics, and Operations department in an effort to become familiar with each department’s role in the company’s overall success• Learned how to manage, direct, and monitor drivers in their duties• Built professional relationships with customers, drivers, peers, and management• Gained hands-on experience managing fleet boards with and without direct supervision



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Channel Partner Engagement Advisor

  • Mar 2016 - Sep 2016

  • Evaluated customer requests for benefits and pricing • Processed inter-departmental requests in a timely manner • Eliminated gray marketing by evaluating and validating end users • Ensured all information was correct and obtained all necessary authorizations to process requests • Followed-up on pending requests with respective stakeholders to ensure the request is processed in due time • Evaluated customer requests for benefits and pricing • Processed inter-departmental requests in a timely manner • Eliminated gray marketing by evaluating and validating end users • Ensured all information was correct and obtained all necessary authorizations to process requests • Followed-up on pending requests with respective stakeholders to ensure the request is processed in due time



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jul 2014 - Mar 2016

  • Maintained a monthly and annual sales quota • Greeted guests and provided 5-star customer service • Selected and helped locate merchandise that corresponded with guest(s) wants and needs • Executed all point of sale operations including the processing of cash, check, and credit cards • Enrolled guests in a credit card program and notify them of their acceptance • Maintained a monthly and annual sales quota • Greeted guests and provided 5-star customer service • Selected and helped locate merchandise that corresponded with guest(s) wants and needs • Executed all point of sale operations including the processing of cash, check, and credit cards • Enrolled guests in a credit card program and notify them of their acceptance