Experience

FindaTopDoc

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Human Resources Director

  • Mar 2018 - Present

  -Prepare/update employment records related to hiring, transferring, promoting, and terminating -Explain human resources policies, procedures, laws, and standards to new and existing employees -Ensure new hire paperwork is completed and processed -Educate job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc. -Address any employment relations issues, such as work complaints and harassment allegations -Process all… Show more -Prepare/update employment records related to hiring, transferring, promoting, and terminating -Explain human resources policies, procedures, laws, and standards to new and existing employees -Ensure new hire paperwork is completed and processed -Educate job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc. -Address any employment relations issues, such as work complaints and harassment allegations -Process all personnel action forms and ensuring proper approval -Oversee hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks -Implement the organization’s recruiting strategy -Interview applicants -Assist with completing background investigations -Process transfers, promotions, and terminations -Analyze job duties -Write job descriptions

• Director Of Client Services

  • Apr 2017 - Present

  New York - Responsible for maintaining a high level of professionalism with clients while working to establish a positive rapport with each member. -Responds to members regarding billing, product issues, service inquiries, and general client concerns. -Consistently offers unique and innovative solutions to resolve member concerns. -Updates member information in the database during and after each customer inquiry. -Maintains an updated understanding of product knowledge to educate members… Show more - Responsible for maintaining a high level of professionalism with clients while working to establish a positive rapport with each member. -Responds to members regarding billing, product issues, service inquiries, and general client concerns. -Consistently offers unique and innovative solutions to resolve member concerns. -Updates member information in the database during and after each customer inquiry. -Maintains an updated understanding of product knowledge to educate members. -Impacts the company’s bottom line by problem solving and providing an outstanding customer experience to each and every member.



GEICO

• United States
• Insurance
• 700 & Above Employee

• Liability Examiner

  • Aug 2016 - Apr 2017

  -Managed, investigated, and resolved claims. Investigated and evaluated coverage,liability, damages, and settled claims. -Identified potential suspicious claims and referred to the special investigation unit. -Communicated with policyholders, witnesses, and claimants in order to gather information and evidence regarding claims while providing excellent customer service. -Accountable for security of financial processing of claims, as well as security information contained in claims… Show more -Managed, investigated, and resolved claims. Investigated and evaluated coverage,liability, damages, and settled claims. -Identified potential suspicious claims and referred to the special investigation unit. -Communicated with policyholders, witnesses, and claimants in order to gather information and evidence regarding claims while providing excellent customer service. -Accountable for security of financial processing of claims, as well as security information contained in claims files. -Made effective use of loss management techniques. Negotiated settlements with attorneys, claimants, and/or co-defendants. Arranged for expert inspections involving third party or potential fraud actions as needed. Show less



QED National

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Representative

  • Nov 2015 - Aug 2016

  Greater New York City Area • Prepares and submits quotes for existing and new clients; works with distributors to obtain product information and special pricing. • Provides pre and post-sales support. • Manages proposal and bid efforts from solicitation to submission. • Performs quality assurance, proof-reading and editing of proposals, quotations and marketing material. • Manages customer requests to successful resolution; investigates problems; develops solutions; makes recommendations. • Prepares… Show more • Prepares and submits quotes for existing and new clients; works with distributors to obtain product information and special pricing. • Provides pre and post-sales support. • Manages proposal and bid efforts from solicitation to submission. • Performs quality assurance, proof-reading and editing of proposals, quotations and marketing material. • Manages customer requests to successful resolution; investigates problems; develops solutions; makes recommendations. • Prepares management reports. • Supports main Sales phone line. • Participates in conferences and trade shows. Show less



Bath and Body Works

• United States
• Wholesale

• Store Manager

  • Jul 2014 - Nov 2015

  greater new york city area • Managed day to day operations to achieve corporate goals in sales, customer satisfaction and profitability for the company in compliance with procedures. • Developed and executed short and long-term goals to achieve in support of district/region strategy. • Exceeded expectations and goals of operational and brand standards. • Oversaw Assistant Managers and a minimum of 11 staff personnel. • Provided effective training to staff in areas of customer service, product knowledge… Show more • Managed day to day operations to achieve corporate goals in sales, customer satisfaction and profitability for the company in compliance with procedures. • Developed and executed short and long-term goals to achieve in support of district/region strategy. • Exceeded expectations and goals of operational and brand standards. • Oversaw Assistant Managers and a minimum of 11 staff personnel. • Provided effective training to staff in areas of customer service, product knowledge, inventory control and merchandising. • Improved store level loss prevention management.

• Co-Manager

  • Jun 2014 - Jul 2014

  greater new york city area • Assisted in assembling a talented staff that performed both individually and as a team. • Motivated and developed high performing teams. • Established and modeled high standards and understood link between operational excellence and client experience. • Executed flawless execution of floor set to ensure a legendary customer experience.



Juicy Couture

• Retail Apparel and Fashion
• 300 - 400 Employee

• Assistant Store Manager

  • Nov 2013 - May 2014

  americana manhassat

• Co Manager

  • Feb 2013 - Nov 2013

  Plainview New York -Excellent customer service skills -Ability to lead a team of 25 associates -Lead and execute floorsets as per company standards -Ability to coach and develop sales associates -Able to read and analyze business results using daily reports -Make daily action plans regarding results to ensure success and a legendary shopping experience for all customers -Assign daily tasks to store associates as per needs of the store -Execute all operational activities

• Sales Leader

  • Oct 2008 - Feb 2013


BCBG Max Azria
• Spain
• Retail
• Sales Associate

  • 2010 - 2010