Mortgage Support Specialist

• Dec 2020 - Present

Assistant Branch Manager

• Nov 2018 - Dec 2020

Alert members and employees on upcoming campaigns and promotionsEstablish community relationships by coordinating events to maximize marketing efforts.Implement marketing initiatives to assist staff to exceed quotas consistently.Currently assisting intake/processing for home loans

Assistant Branch Manager

• Mar 2018 - Nov 2018

Retail Banker II

• Nov 2016 - Feb 2018

• Organize and prepare daily transactions profile for branch management.• Courteously assist customers per day in a high-pressure and fast-environment.• Assist customers with decisions with financial problems• Provide ongoing customer service from account setup forward• Promote and maintain positive relations with all contacts, customers and potential• Manage wide variety of customer service procedures to ensure they are conducted to the highest standards• Cross-sell banking services and products to clientele.• Demonstrate excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to detail Show less

Human Resource Manager

• Mar 2015 - Oct 2016

Took on the role of HR for 180+ caregivers and staff members by ensuring state laws and company polices are enforced • Provided scheduling of 100+ caregivers by coordinating phone calls, briefs, and teleconferences • Performed security background check on every person hired through Texas Department of Public Safety, JungleSource, Employee Misconduct Registry, and Nurse’s Aid Registry • Compiled metrics for CEO on status of employee hours, attrition, and profits for the organization monthly • Administered care giver performance reviews effectively and efficiently to ensure compliance of the company policies • Maintained filing system both electronic and paper to ensure proper safeguards to protect personnel information • Monitored task sent to office personnel to ensure response are returned on time • Conducted quarterly “All-Hands” meetings with care givers and executive staff Show less

Event Marketing Representative

• Dec 2014 - Oct 2015

Front facing marketing person gaining new clients for a growing industry • Cold marketing for various major events throughout San Antonio • Lead a team of five to set-up and tear-down of promotional booths • Facilitated discussions with guest and gained their interest for the company’s product • Excelled above company’s requirement for quotas of new clients • Conducted training of new employees Front facing marketing person gaining new clients for a growing industry • Cold marketing for various major events throughout San Antonio • Lead a team of five to set-up and tear-down of promotional booths • Facilitated discussions with guest and gained their interest for the company’s product • Excelled above company’s requirement for quotas of new clients • Conducted training of new employees

Sales Associate

• Nov 2013 - Mar 2015

Sales Associate and Cashier • Continually met and exceeded monthly sales goals • Maintained a POS cash drawer and balanced correctly in the time of employment • Assisted supervisors to resolve conflicts and discrepancies of merchandise • Maintained communication with management and co-workers to develop a warm working environment Sales Associate and Cashier • Continually met and exceeded monthly sales goals • Maintained a POS cash drawer and balanced correctly in the time of employment • Assisted supervisors to resolve conflicts and discrepancies of merchandise • Maintained communication with management and co-workers to develop a warm working environment

Childcare Supervisor

• Mar 2009 - Sep 2014

Multi-role employee by providing coordination among different departments within the YMCA • Managed 30 staff and volunteers and provide essential feedback for safety and security for children • Created monthly schedules and led weekly staff meetings • Provided high quality customer services for patrons and resolved disputes in a professional and timely manner • Developed a creative and educational environment for multiple age group children • Maintained program records to include incident reports, logbook, and daily attendance Show less