Experience

20/20 Onsite

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Experience & Logistics Manager

  • Oct 2019 - Present

• Lead Customer Experience Specialist

  • Feb 2019 - Oct 2019

• Customer Experience Specialist

  • Jan 2018 - Feb 2019

  -Serve as the front line resource and advocate for all patients via phone and email-Quickly and accurately resolve patient issues, concerns or inquiries in a highly thoughtful, positive and proactive manner-Partner with our retail, medical and customer success teams to appropriately triage patient inquiries and escalations-Work closely with our outsourced lab to ensure all patients orders are accurately filled and shipped in a timely manner-Collaborate with our Customer Support Manager to create and implement scalable initiatives and procedures that consistently wow our patients and improve their overall experience-Support our retail team with ad hoc projects as needed



Sentient Jet

• United States
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Client Management Consultant

  • Sep 2015 - Jan 2018

  • Deliver world class customer service over the phone and through email interactions, consistently and accurately executing on proven work processes. • Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter that information into the automated application. • Provide direct guidance and assistance to clients regarding all Sentient Jets products, services and requests. •Take ownership of potential problems, offering creative solutions through satisfactory completion. • Prompt and concise communication with clients, the internal Command Center, support teams, vendors and Senior Management. • Successful and timely completion of Sentient Client Management training and certification. • Perform additional related office support duties and projects as requested.



Search for Change, Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Residential Counselor

  • Dec 2013 - Sep 2015

  • Successfully transitioned males with severe mental illnesses from Level II Congregate Care housing to Level III Supported Housing. • Provided specific recommendations via service plans, progress notes, and other written documentation required to support the client’s growth goals. •As a respected leader, I monitor and mentor the daily life of clients and offer specific services for improving client lifestyle (i.e assisting with cleaning, health services, medication management,etc) • Organized and delivered Medicaid-reimbursable restorative services that are directly related to the achievement of the client’s independent living goals. Provided services 100% on time. • Monitor medication intake as prescribed by their physician to ensure the client is healthy and functional. • Recognized by Supervisors as a great communicator, for being hands-on with clients, as well as flexible to accommodate the clients based on their wants and needs. • Attended various external seminars to improve skills in mental health and human services.



Frank J Peters Attorney

• Law Office Assistant

  • Jan 2011 - Sep 2013

  Prepared vendor bills for payment and organize client files Addressed client requests in person and on the phone Prepared vendor bills for payment and organize client files Addressed client requests in person and on the phone



Old Colony YMCA SPARKS

• Intern

  • Jan 2013 - May 2013

  Observed and mentored at an after school program for adolescent teens Observed and mentored at an after school program for adolescent teens