Experience

Kelly's Bake Shoppe

• Canada
• Hospitality
• 1 - 100 Employee

• Administrative Manager & Community Engagement Manager

  • Oct 2021 - Present

  -Website management: Ensure all items show accurate information (photos, layout, description, price, dates & optional customizations), Rotate weekly and seasonal menus on time within a specific 15 minute window of the change taking effect, Customer loyalty program maintenance (data entry), Update links to the website from multiple social media avenues-Write & update Standard Operating Procedures for the company to reference as software & policies are constantly updated-Organize hundreds of files on an as-needed basis for the owner-Community Engagement: Interact with customers and fans through all avenues of multiple social media platforms, while exceeding customer service standards, Respond to customer reviews on Google, TripAdvisor & Yelp, Resolve all customer complaints to satisfaction and completion, Sharing social media posts to multiple platforms-Edit copy for the owners’ email blasts, 100+ page cookbook, social posts, etc Show less

• Front Of House Manager

  • Feb 2019 - Oct 2021

  -Manage & organize hundreds of orders for pick up & delivery each week-Manage inventory of food & bakery supplies in anticipation of sales trends, as well as manage back-end inventory for the online store-Oversee front & back of house staff; ensuring optimal productivity, customer service & performance-Submit weekly orders to meet the needs of the bakery-Manage wholesale orders for grocery retailers as needed-Manage, organize & categorize invoices for bookkeeper-Quality assurance every day - ensure all goods meet the high expectations of the business, making changes or adjustments when standards are not met, while keeping spoilage at a minimum Show less



Jibs Action Sports

• Canada
• Retail

• Store Manager

  • Jun 2017 - Feb 2019

  -Cash management, budgeting, & scheduling in accordance with needs -Thorough & accurate inventory maintenance for 1000’s of units -Train staff & coach them on excellent customer service, various types of product knowledge, sales tactics, etc. Including annual reviews -Unload, receive, tag, & transferring of shipments -Workshop duties including BMX, skateboard & scooter maintenance & modification, use of power tools -Health & Safety leader - monthly walkthroughs, updates, & training -Pick, pack, & ship the company’s online sales daily Show less



West 49

• Canada
• Retail
• 100 - 200 Employee

• Store Manager

  • Jun 2014 - Jun 2017

  -Provide high quality, prompt customer service -Hire, train & coordinate staff in line with business needs -Communicate with District & Regional Managers, CEO & Head Office in regards to trending items, efficiency of marketing put in place by H.O. -Assist Visual Merchandising team, physically changing the store layout to promote top-turning & seasonal items -Analyze weekly sales reports, made changes through the store in accordance with top selling items to maximize sales -Delegate tasks & create personal budgets for staff -Manage & analyze loss prevention & shrink numbers Show less



DAVIDsTEA

• Canada
• Retail
• 300 - 400 Employee

• Assistant Manager

  • Sep 2014 - Mar 2016

  -Attended, planned & coordinated events as part of the Events Team -Delegated tasks & goals to team members to ensure efficiency -Supported the Store Manager in training and communicating to all staff -Met & exceeded sales goals and loyalty goals regularly -Educated customers/staff on tea qualities, benefits & ingredients -Attended, planned & coordinated events as part of the Events Team -Delegated tasks & goals to team members to ensure efficiency -Supported the Store Manager in training and communicating to all staff -Met & exceeded sales goals and loyalty goals regularly -Educated customers/staff on tea qualities, benefits & ingredients