Barre Instructor

• Apr 2021 - Present

Barre Instructor

• Dec 2017 - Oct 2021

Coach Operations Manager

• Aug 2013 - Jun 2017

• Providing consistent support, development and retention of team, with the support of Health Coaches• Providing performance management for the team of assigned health care coaches to include formal performance evaluations and delivery of performance feedback.• Observing and listening to calls and conducting case audits for metric and quality performance monitoring.• Performing the time and labor function for the team.• Continually evaluating performance against objectives for the team through various data analysis, developing strategies and implementing initiatives to achieve performance goals.• Collaborating with the Group CCM, Training Manager, WSM, Account Teams and Clinical Excellence teams, as well as other internal colleagues, to monitor program delivery performance to ensure that contractual requirements are being met.• Conducting “spot” training for coaches, account, performance, etc. specific.• Participating in new hire process of team members.• Participating in quality improvement activities.• Interacting with Customer in a variety of areas such as integration activities, audits, case management and site visits.• Providing coaching oversight to team to ensure consistency in service delivery to drive contract outcomes .• Appropriately utilizing diagnostic tools and reports to identify feedback opportunities for colleague performance improvement and recognition.• Supporting customer implementations including development of operational processes and new programs.

Health Coach

• Aug 2011 - Aug 2013

Contacting participants that are eligible for the program for enrollment and provide necessary coaching to reduce or eliminate high-risk behaviors. Encourages adoption of habits that are conducive to a higher quality of life.Responsible for supporting operational aspects of the division to meet the organization's customer requirements and satisfaction.