Experience

Bailiwick

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Project Manager II

  • Feb 2021 - Present

  Chaska, Minnesota Initiate, plan and execute several different sizes of IT infrastructure projects simultaneously Collaborate across multiple departments to ensure fluidity of various aspects of fast paced projects Maintain and improve customer relationship with various stakeholders within The Home Depot, FedEx and Target Organize and analyze project data and trends to improve processes.

• Project Manager

  • Aug 2018 - Feb 2021

  Chaska, Minnesota



Iverify

• United States
• Security and Investigations
• 1 - 100 Employee

• Service Coordinator

  • Jan 2017 - Aug 2018

  Chanhassen, Minnesota Analyze overall report of Best Buy service tickets to discover trends and create resolutions to trending issues. Manage a team of four Service Coordinators to provide Best Buy with timely and reliable service. Respond as first point of contact for Best Buy escalations and service emergencies with urgency and efficiency. Create and implement new processes and SOPs to improve service to Best Buy.



Minnesota Landscape Arboretum

• United States
• Zoos and Botanical Gardens
• 1 - 100 Employee

• Visitor Services Associate

  • Nov 2016 - Apr 2017

  Chanhassen, MN Assist the Visitor Services team with greeting guests and collecting admissions. Promote, sell and handle credit card transactions for entrance and tram admission tickets. Answer phone calls and emails regarding questions and concerns from members and guests. Provide top quality customer service during the Bruce Munro "Winter Light at the Arboretum" exhibition.



Comunidad de Madrid

• Spain
• Government Administration
• 700 & Above Employee

• Language and Culture Assistant

  • Sep 2015 - Jun 2016

  Entrevías, Madrid, Spain Assist students ages 5-9 in developing speaking, listening, reading, writing skills and cultural understanding of English. Help students prepare for the Trinity College English exam. Study and analyze the learning process of young students learning a second language as research for a 50 page thesis about learning a second language naturally vs. in the classroom.



CIEE Council on International Educational Exchange

• United States
• Education Administration Programs
• 700 & Above Employee

• Language and Culture Assistant

  • Aug 2014 - Jun 2015

  Getafe, Madrid, Spain Assist students ages 12-16 in developing speaking, listening, reading, writing skills, and cultural understanding of English.



Hazeltine National Golf Club

• United States
• Spectator Sports
• 1 - 100 Employee

• Pro Shop Assistant

  • May 2013 - Aug 2014

  Worked as a team with all staff to accommodate the needs of members and guests. Assisted members and guests with choosing and purchasing merchandise. Resolved member/guest issues and/or communicate their needs to appropriate staff. Received promotion to Pro Shop Assistant Summer 2013.



College of St. Benedict/St. John's University Joint Events Council

• Assessment Chair

  • Sep 2012 - May 2014

  St. Joseph, MN Assessed and analyzed attendance data collected from weekly events. Managed and updated the Joint Events Council website and various social media accounts. Gathered input from students through creating surveys and conducting focus groups. Created and presented reports about overall programming to Senate members and the Deans.



Hazeltine National Golf Club

• Outside Services

  • May 2008 - Aug 2012



Minnesota Landscape Arboretum

• United States
• Zoos and Botanical Gardens
• 1 - 100 Employee

• Summerhouse/Applehouse Customer Service

  • Apr 2007 - Aug 2012

  Victoria, MN Created an environment of positive customer service by greeting customers and offering assistance. Completed financial transactions and provided changed/handled credit card charges. Ensured all cash handling procedures were done in accordance to policy with end of day cash balancing, processing, reporting/auditing, and managing the safe deposit.