Hotel Manager Beach Hotel

• Nov 2021 - Oct 2022

All-round employee

• Jul 2015 - Jan 2022

Started working in castle Westhove during my internship. Currently working at the front office and in the Bar. Occasionally working in the kitchen, back-office or housekeeping. Having personal contact with guests also by e-mail, and handling phone calls. Doing the check-ins and check-outs. Serving drinks or dishes to guests in the bar, restaurant and terrace. Giving assistance with the skills training of new employees and interns. Communicating with all the departments and solving complaints to… Show more Started working in castle Westhove during my internship. Currently working at the front office and in the Bar. Occasionally working in the kitchen, back-office or housekeeping. Having personal contact with guests also by e-mail, and handling phone calls. Doing the check-ins and check-outs. Serving drinks or dishes to guests in the bar, restaurant and terrace. Giving assistance with the skills training of new employees and interns. Communicating with all the departments and solving complaints to satisfy guests.

Management and Front Office

• Aug 2014 - Jul 2016

As an intern, I did my front office and management internship at Stayokay Domburg. I had many responsibilities and learned a lot about the management and front office department. Created information flyers about a stay in the castle in Dutch, English, and German. Created a history flyer about the castle and a welcome/information map for every room. Handled phone calls and made reservations, checked-in, and checked-out guests. Provided information and helped guests to make their stay as… Show more As an intern, I did my front office and management internship at Stayokay Domburg. I had many responsibilities and learned a lot about the management and front office department. Created information flyers about a stay in the castle in Dutch, English, and German. Created a history flyer about the castle and a welcome/information map for every room. Handled phone calls and made reservations, checked-in, and checked-out guests. Provided information and helped guests to make their stay as comfortable as possible. Acted professionally to handle complaints seriously. Improved my leadership skills and my English and German language.

Waitress

• Jun 2020 - Oct 2021

Assistant Hotel Manager

• Feb 2021 - Jul 2021

Rooms Division Manager - Z Ocean Hotel, Crowne Plaza

• Feb 2019 - Aug 2019

During my internship as a management intern, I was the manager on duty at the front desk and supervisor housekeeping. During my internship as a management intern, I was the manager on duty at the front desk and supervisor housekeeping.

Waitress

• Mar 2015 - Feb 2018

Is a French gastronomic restaurant. Welcoming guests and showing them their table and taking their order. Making sure they will have a lovely evening and enjoy their dishes and drinks. Preparing tables for guests. Recommending dishes and several wines. Serving guests, taking care of the receipts and payments. Making table reservations and responding to phone calls. Improved my serving and hospitality skills. Is a French gastronomic restaurant. Welcoming guests and showing them their table and taking their order. Making sure they will have a lovely evening and enjoy their dishes and drinks. Preparing tables for guests. Recommending dishes and several wines. Serving guests, taking care of the receipts and payments. Making table reservations and responding to phone calls. Improved my serving and hospitality skills.

F&B - nhow Berlin

• Feb 2017 - Jun 2017

Worked in the food and beverage department. Served and took the guest's orders as a waitress in the restaurant, bar, and room service. Served groups and worked during events. Handled complaints to satisfy guests. Developed my hospitality knowledge and optimized my German speaking skills. Worked in the food and beverage department. Served and took the guest's orders as a waitress in the restaurant, bar, and room service. Served groups and worked during events. Handled complaints to satisfy guests. Developed my hospitality knowledge and optimized my German speaking skills.

Ambassador Finding ROOTS

• Oct 2015 - Jun 2016

Finding ROOTS is a program of action by Switch & De Groene Brein ROOTS. Participants are trained as ambassadors and changemakers for the sustainable economy of tomorrow. Sustainability for young professionals that helps them to develop competencies that are part of a 'change' EXPERIENCES • Visited the UN Climate Summit COP21 in Paris • Empowerment fellow students COP21 • Workshops climate change and the New Economy • Climate Miles "Zeeland stage" Urgenda • Authentic… Show more Finding ROOTS is a program of action by Switch & De Groene Brein ROOTS. Participants are trained as ambassadors and changemakers for the sustainable economy of tomorrow. Sustainability for young professionals that helps them to develop competencies that are part of a 'change' EXPERIENCES • Visited the UN Climate Summit COP21 in Paris • Empowerment fellow students COP21 • Workshops climate change and the New Economy • Climate Miles "Zeeland stage" Urgenda • Authentic leadership training • Working visit and network meetings Zeeland business • Advising sustainable development and circular design • Design Green Office • Empowerment fellow students Earth Day 2016 Show less Finding ROOTS is a program of action by Switch & De Groene Brein ROOTS. Participants are trained as ambassadors and changemakers for the sustainable economy of tomorrow. Sustainability for young professionals that helps them to develop competencies that are part of a 'change' EXPERIENCES • Visited the UN Climate Summit COP21 in Paris • Empowerment fellow students COP21 • Workshops climate change and the New Economy • Climate Miles "Zeeland stage" Urgenda • Authentic… Show more Finding ROOTS is a program of action by Switch & De Groene Brein ROOTS. Participants are trained as ambassadors and changemakers for the sustainable economy of tomorrow. Sustainability for young professionals that helps them to develop competencies that are part of a 'change' EXPERIENCES • Visited the UN Climate Summit COP21 in Paris • Empowerment fellow students COP21 • Workshops climate change and the New Economy • Climate Miles "Zeeland stage" Urgenda • Authentic leadership training • Working visit and network meetings Zeeland business • Advising sustainable development and circular design • Design Green Office • Empowerment fellow students Earth Day 2016 Show less

Orientation all departments of a hotel

• Aug 2013 - Jul 2014

Worked in different departments of the hotel: front office, f&b, banqueting, and housekeeping. Developed my knowledge about hospitality. Worked in different departments of the hotel: front office, f&b, banqueting, and housekeeping. Developed my knowledge about hospitality.