Director Of Operations

• Sep 2020 - Present

Senior Account Manager

• Jan 2019 - Jul 2020

•Worked alongside the Sales and Support teams to develop and cultivate strong and trusting relationships, maintain and provide superior service to clients and solve arising issues•Responsible for the timely response to client needs, which ranged from individual & group travel issues, contractual issues, signing of agreements, and shifting in travel schedules•Proactively keep clients and vendors apprised of changing trends in the entertainment and sports industry•Travel to meet with clients on a quarterly basis to review budget from the previous year and projecting for the upcoming season•Maintain CRM and additional databases.•Managed and maintained 50-80 key accounts within the company while working directly with the client Show less

Assistant Manager, Operations

• Apr 2017 - Jan 2019

•Hired, trained, and oversaw workload of team members in 3 different market segments •Increased business by 20% as a direct result of shifting clients from competitors•Organize and attend sales trips to major markets for client functions and annual industry conferences•Collaborate weekly with team members to review action plans and set revenue goals•One of five individuals to help start a new market segment within the company

Travel Logistics Coordinator

• Jan 2012 - Apr 2017

•Coordinate travel for sports and entertainment groups through the US, Canada, Mexico and Europe•Plan and compose group proposals and contracts for multi-million-dollar entertainment clients•Negotiated lowest rates and concessions to align with groups budget and offer recommendations for cost savings•Foster positive and dynamic relationships with new and existing clients while processing a strong concierge and hospitality attitude•Supported clients in a customer service role 24/7, while excelling in a fast-paced environment. Show less

Human Resources Coordinator

• Oct 2009 - Sep 2011

•Coordinate HR processes at a major biotech company creating innovative technologies for studying genetic variation and function •Plan and manage daily operations in Global Compensation and Rewards Services •Support review process for staff transfers, promotions, and terminations on a global level •Collaborate with recruiting department to improve efficiency of the new hire process •Execute distribution of bulk informative emails to execute level employees, analyze and maintain data quality of Workday, problem solve and correct issues with Workday System Show less