Head of Customer Success

• Aug 2022 - Present

Experience Director

• Sep 2021 - Aug 2022

Team Lead - Experience

• Mar 2022 - Jul 2022

Leading a team of Experience consultants to deliver exceptional outcomes to our clients.

Experience Manager

• Dec 2020 - Sep 2021

At Enablo we're digitizing the world of work and enabling new work experiences that are accessible to everyone, everywhere.I am proud to help Enterprise-level customers like Super Retail Group, Freedom Furniture, Afterpay and Virgin Australia deliver best-in-class employee experiences through Workplace from Facebook. Within my role, I help organisations transform their culture, build a rich, inclusive and connected community and future-proof their internal communications. Key Areas of Focus:- Experience Team Strategy & Development - Enterprise Project Management - Workplace Implementation - Professional Services Delivery- Implementation & Onboarding- Technical Scoping & Pre-Sales Solution Design- Enterprise-level Client Relationship Management - Customer Experience Design- Internal Communications Strategy (Employee Experience Strategy & Execution)- Customer Success & Long Term Growth - Specialist Webinars (CX & EX)- Public Relations Strategy, Media Engagement & Campaign Creation- Public Speaking - Customer Success Strategy & Employee Experience

Experience Consultant

• Oct 2019 - Dec 2020

At Enablo, we are driven to improve employee experiences. We partner with organizations around the world to help them achieve their full potential through better connection and adoption to consumer-driven technologies and digital innovations. Enablo is a leading Workplace from Facebook partner, helping organizations create the ultimate employee experience.Key Responsibilities:- Enterprise Project Management - Workplace Implementation - Services Delivery- Implementation & Onboarding- Technical Scoping & Pre-Sales Solution Design- Enterprise-level Client Relationship Management - Customer Experience Design- Internal Communications Strategy (Employee Experience Strategy & Execution)- Customer Success & Long Term Growth - Specialist Webinars (CX & EX)- Public Relations Strategy, Media Engagement & Campaign Creation

Organiser, Speaker & Community Manager

• 2022 - Present

Head of Customer Success

• May 2018 - Oct 2019

Customer Success is the glue between the customer and the business. It’s about providing the best-in-class customer experience possible, being the first point of call for strategic guidance and ensuring that customers achieve their goals and see value in our product. From onboarding and training to product improvement, I am dedicated to driving long-term growth for our customers with a special focus on customer engagement, customer retention and the acquisition of new business. Key areas of focus: - Customer experience design & communications - Customer implementation & onboarding (technical) - Customer growth (long term) - Project Management - Internal and external stakeholder engagement - Cross-functional teamwork and strategy - product feedback and strategic planning - Data analysis - Customer training & webinars - Content creation, customer testimonials, case studies

Manager, Customer Success

• Mar 2017 - May 2018

As Customer Success Manager for Everydayhero, I led a team that was focused on long-term relationship building, value and sustainable success for our wonderful charity customers. I work across the Everydayhero customer base to implement a number of initiatives to drive customer engagement, customer retention and assist with the acquisition of new business including connecting Influencers with causes to help them make a difference to the world. By managing the relationship between Influencers, their charity and the media, I am committed to finding new ways to drive innovation and growth.I am passionate about delivering best in class service to our customers, with a heavy focus on being at the forefront of fundraising strategy, making recommendations to drive engagement, product adoption, incremental revenue and retention rates.Key areas of focus:- People Management & leadership- Customer experience design & communications- Project Management - Internal and external stakeholder engagement - Cross-functional teamwork and strategy - product feedback and strategic planning- Customer training, webinars, workshops & events- Content creation, customer testimonials, case studies

B2B Marketing Specialist

• Mar 2015 - Mar 2017

Key responsiblities:- Content creation including blogs, editorials, case studies, customer testimonials, marketing communications to various customer segments - Community Engagement including events, social media reach out, fundraising support for Charities, Event Partners, Fundraisers and Donors - Social Media strategy & execution - management of various social media channels including Instagram, Facebook and Twitter- Influencer marketing & media partnerships - new revenue streams- People management