Account Director

• Sep 2022 - Present

I work with a small number of our largest customers, helping them achieve their business goals through the optimal use of technology. I work with a small number of our largest customers, helping them achieve their business goals through the optimal use of technology.

UC and Contact Centre Team Leader

• Oct 2020 - Aug 2022

I lead a Public Sector Sales Specialist team focussing on Health and Justice verticals. We support our Sales colleagues through understanding our customers communication challenges and working with them to help them overcome these, driving down costs and improving experience. I lead a Public Sector Sales Specialist team focussing on Health and Justice verticals. We support our Sales colleagues through understanding our customers communication challenges and working with them to help them overcome these, driving down costs and improving experience.

Telephony and Contact Centre Consultant

• Jul 2020 - Oct 2020

I am providing my expertise to Leidos to help them build next generation Service Management Centres. This combines my technical experience with the business consultancy skills that I have built over the last nearly 25 years. I am providing my expertise to Leidos to help them build next generation Service Management Centres. This combines my technical experience with the business consultancy skills that I have built over the last nearly 25 years.

Looking for my next great sales role

• May 2020 - Jul 2020

Partner Account Director

• Jun 2019 - May 2020

Channel Account Director

• Jun 2015 - Jun 2019

I head up channel partnerships for Northern Europe managing existing relationships and actively looking to grow the business through selective channel recruitment. Aspect is a company that is growing using cloud as the platform and driving an innovative approach to contact centre. My strength is in monetising relationships mostly in the Service Provider sector, working closely with their sales teams to uncover opportunity and understanding the customer's business goals. Through taking a consultative approach, I build trust and demonstrate credibility, both with the end customer and the SP itself. Show less

Channel Account Manager

• Apr 2012 - May 2015

Developing key Partners for Avaya such as Maintel, Worldstone, and Charterhouse Voice and Data to deliver revenue growth through sales and portfolio initiatives and marketing programmes with a focus on execution excellence.

Channel SE

• Feb 2011 - Apr 2012

Working with Avaya Service Providers and large System Integrators to drive sales and technical excellence. Working at a senior level to drive business development discussions and manage the relationship with Avaya in a positive fashion.

Collaboration Lead at Logicalis

• Jul 2010 - Feb 2011

Focussing on delivering as a service solutions and driving collaboration strategy for Logicalis.

Solutions Architect - UC and Collaboration

• Jan 2010 - Dec 2010

Solutions Architect understanding today's business challenges and how collaboration technology can reduce cost and improve business and personal communication.

Senior Pre-sales Consultant - Unified Communications

• Mar 2006 - Jan 2010

I was hired into Logicalis to position, design and document Unified Communications, Collaboration and Contact Centre solutions into net new and existing clients. Understanding the business challenge and how people, process and technology could combine to deliver the desired outcome enabled me to secure business for Logicalis with BMW, Imperial College and London Borough of Hounslow amongst others.

Systems Engineer

• Aug 2004 - Feb 2006

Systems Engineer in the Commerical Team providing support to Cisco Customers in a wide range of sectors. Main focus was Unified Communications but the role also included Security, Data-Centre and Routing and Switching expertise.

Systems Engineer

• 2004 - 2006

Technical Consultant

• Apr 2001 - Jul 2004

Technical Consultant delivering Pre-sales Design and Technical Expertise to projects around data services on Frame Relay and MPLS. Involved in many large retail customers in both data and voice/contact centre projects. Technical Consultant delivering Pre-sales Design and Technical Expertise to projects around data services on Frame Relay and MPLS. Involved in many large retail customers in both data and voice/contact centre projects.

Pre-sales

• Oct 1996 - Mar 2001

Pre-sales support for Small buinesses and medium Enterprises covering all technologies including secuirty, datacentre and IP voice. Pre-sales support for Small buinesses and medium Enterprises covering all technologies including secuirty, datacentre and IP voice.

Pre-sales and Sales

• 1996 - 2001

I started my career at TNS as a telesales professional, targetting new business in the local area. I quickly progressed to field sales, supporting a number of accounts that I had developed and taking forward leads from the telesales team. I moved into Pre-sales as I had a thirst for knowledge and a talent for solving technical problems. Challenged with gaining Cisco Certified Design Professional status in six months, I completed it two months early granting TNS the Gold Partner satus they were seeking. Show less