Unit Clerk

• Oct 2015 - Present

Answers and directs telephone calls to appropriate individuals in a professional manner; takes and relays messages as appropriate. Receives new patients, directs visitors, and provides resident information to clinical staff. Assists patients, families, and others with inquiries regarding resident and facility information. Assembles and maintains medical records from admission to discharge in an accurate and timely manner and in compliance with facility and regulatory guidelines. Schedules appointments for patients and residents as needed and arranges transportation. Assists with response to resident call lights. Maintains clerical forms needed at nursing station for Unit One. Completes required forms and documents in accordance with facility and regulatory guidelines. Accompanies patients to appointments with medical specialists outside of facility. Perform other duties as requested.

GNA

• Oct 2013 - Oct 2015

Handle and serve residents in a manner conducive to their safety and comfort, under the direction of a licensed nurse.Perform all duties in accordance with established methods, techniques and recognized standards. Assist licensed nurses in admitting, admitting assessments, discharging, transferring and caring for the residents' personal belongings.Perform Activities of Daily Living. Coordinate scheduling for residents requiring OT, PT and ST.Take and record weights, blood pressures, temperatures, pulse and respiration and give skin care treatments, as permitted by state regulation.Apply simple clean dressings, slings, stockings and support bandages, under direction of the licensed nurse, by state regulation.Provide direct care to the more acutely ill residents. Obtain clean linens and supplies, clean utility rooms, kitchen areas and all other nursing areas, as assigned. Clean resident equipment & maintain clean resident conditions and report on resident status or family concerns to a licensed nurse. Receive and escort visitors; collect charts, records and reports.Help to orient and mentor new nursing assistants. Put resident service first: Ensure that residents and families receive the highest quality of service in a caring and compassionate atmosphere, which recognizes the individual's needs and rights. Perform other duties as requested.

Customer Service Supervisor

• Sep 2011 - Oct 2013