Experience

Truepill

• United States
• Software Development
• 200 - 300 Employee

• csa II

  • Feb 2022 - Present

  ● Interact with patients on inquiries with prescription claims, status of order or shipping location ● Correspond with various telehealth partners to help troubleshoot patient orders ● Courteously respond to telephone calls from customers/insurance/patients etc, routing them, if needed to the appropriate department ● Type and edit patient scripts ● Process claims or reverse claims through various insurance companies ● Contact patients insurance for claim rejections or questions in regards to… Show more ● Interact with patients on inquiries with prescription claims, status of order or shipping location ● Correspond with various telehealth partners to help troubleshoot patient orders ● Courteously respond to telephone calls from customers/insurance/patients etc, routing them, if needed to the appropriate department ● Type and edit patient scripts ● Process claims or reverse claims through various insurance companies ● Contact patients insurance for claim rejections or questions in regards to claim ● Submit Prior Authorizations to patients insurance if needed ● Communicate with internal and remote team via phone or chat to resolve patient inquiries ● Follow HIPAA protocol while speaking with patients ● Translate to Spanish speaking patients when necessary ● Handle all of patients information through Pioneer RX system ● Utilize and process patients information through Truepill dashboard system ● Knowledgeable with Google docs platform ● Familiar with Retool program ● Disclose to patients beginning radiation treatment about Truepill's medication through manufacturer Stratpharma ● Acquire payment information from patients with Equiscript accounts ● Communicate with pharmacists questions in regards to patients scripts or profile. Show less ● Interact with patients on inquiries with prescription claims, status of order or shipping location ● Correspond with various telehealth partners to help troubleshoot patient orders ● Courteously respond to telephone calls from customers/insurance/patients etc, routing them, if needed to the appropriate department ● Type and edit patient scripts ● Process claims or reverse claims through various insurance companies ● Contact patients insurance for claim rejections or questions in regards to… Show more ● Interact with patients on inquiries with prescription claims, status of order or shipping location ● Correspond with various telehealth partners to help troubleshoot patient orders ● Courteously respond to telephone calls from customers/insurance/patients etc, routing them, if needed to the appropriate department ● Type and edit patient scripts ● Process claims or reverse claims through various insurance companies ● Contact patients insurance for claim rejections or questions in regards to claim ● Submit Prior Authorizations to patients insurance if needed ● Communicate with internal and remote team via phone or chat to resolve patient inquiries ● Follow HIPAA protocol while speaking with patients ● Translate to Spanish speaking patients when necessary ● Handle all of patients information through Pioneer RX system ● Utilize and process patients information through Truepill dashboard system ● Knowledgeable with Google docs platform ● Familiar with Retool program ● Disclose to patients beginning radiation treatment about Truepill's medication through manufacturer Stratpharma ● Acquire payment information from patients with Equiscript accounts ● Communicate with pharmacists questions in regards to patients scripts or profile. Show less



Baywood Court

• United States
• Facilities Services
• 1 - 100 Employee

• Medication Technician

  • Sep 2021 - Mar 2022

  Pass medication, Vitals signs, Received MD orders, Emergency calls, Assist patients and family members in pt care, Pass medication, Vitals signs, Received MD orders, Emergency calls, Assist patients and family members in pt care,



CreekView Health Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medication Technician

  • Apr 2017 - May 2021

  Pass and prepare medication, order medication from pharmacy and get new prescriptions from MD's office. Assist in emergency calls. Vital signs. Pass and prepare medication, order medication from pharmacy and get new prescriptions from MD's office. Assist in emergency calls. Vital signs.