Experience

Canteen Australia

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Cancer Hub Manager

  • Jul 2022 - Present

• Online Support Manager

  • Mar 2021 - Jul 2022

  Manager of the online counselling team including National Intake and two online communities (Canteen Connect & Parenting Through Cancer). Responsible for day-to-day operations, reporting, financial management and business development alongside ensuring effective clinical practice and digital interventions for children, young people and families impacted by cancer.



Good Shepherd Australia New Zealand

• Australia
• Non-profit Organization Management
• 200 - 300 Employee

• Manager- Specialist Sexual Assault, Family & Youth Services

  • Jul 2019 - Mar 2021

  Overseeing Targeted Early Intervention, Specialist Homelessness Services and site operations. Including:- reporting- service delivery- clinical supervision- people leadership- outcomes and impact measurement- service design and evaluation- specialist services- budgeting- stakeholder relationships- business development

• Manager-Safety and Resilience NSW

  • Sep 2017 - Jun 2019

  Leading a multidisciplinary team of practitioners across a number of program areas. The dynamic and growing team includes adolescent and family counselling, sexual assault counselling, case management and a young parents’ program funded under FaCS- TEI and SHS. Requiring experience and understanding of people leadership, quality, innovation and service improvement to ensure the delivery of evidence informed services with measurable client outcomes. - work collaboratively with other members of the leadership team to deliver on quality services, strategic and operational outcomes- Manage the team to deliver against agreed goals, strategies and outcomes consistent with mission, strategic plan and relevant partner and funding agreements - ensure best practice services, identify growth opportunities and deliver new services- Contribute to strategic planning activities- People management in the Safety and Resilience team in NSW - Contribute to team plans in line with strategic objectives- Review performance of all team members- Learning and Development; management of own professional development and career development and planning for direct reports- Recruitment and retention - Communication and positive change management - Ensure quality outcomes for clients measured via robust outcome reporting and quality supervision- Meet service delivery targets- Service delivery consistent with funding agreements-Manage service delivery contracts and partnership agreements- Drive the growth and development of programs- Ensure programs are delivered efficiently to budget requirements - In collaboration with the Corporate Services team, manage operational risk, compliance, OH&S and quality- Accurate and timely reporting- Contribute to the development and maintenance of effective corporate, government, non-government and community based partnerships, and stakeholder relationships that enhance service delivery- Deliver all services within agreed budget.



CatholicCare Sydney

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Team Leader

  • Aug 2015 - Sep 2017

  Team Leader at Parent Line NSW-Provision of telephone counselling, referral and advice to parents and carers of children aged 0-18 years across NSW-Provision of supervision and debriefing to counsellors working for Parent Line NSW-Involvement in recruitment, training, induction and appraisal of counselling staff-Report writing necessary for line management, external funders (including FACS) and other stakeholders including monthly, quarterly and annual reports-Development and analysis of annual program evaluations-Rostering of staff-Appropriate marketing of the service to successfully meet annual KPIs. This includes social media and print marketing strategies.-Assisting to run team meetings

• Counsellor Parent Line NSW

  • Feb 2014 - Jul 2015

  Parenting Counsellor-Parent Line is a telephone counselling service that provides single-session therapeutic interventions to parents of children aged 0-18 years. In this role I am responsible for the delivery of psychotherapy to parents. Responsibilities: -Provision of client centered counselling to parents of children aged 0-18 via telephone and occasionally email -Support parents to develop appropriate solutions to issues they may be facing -Provision of psycho-education to clients on a range of parenting issues such as toilet training, sleep and settling, AOD, mental health, domestic violence, relational issues, education -Make referrals to external agencies where appropriate, including FaCS, Police, Health, NGO’s -Maintain appropriate notes and accurately record data in online system -Promote the parent-child relationship and support parents to engage positively with their children in order to foster attachment -Provision of information in regards to child development and early childhood intervention to parents and professionals -Attendance at regular team meetings -Active participation in supervision -Compliance with CatholicCare’s Mission, Vision, Values and Code of Ethics and adherence to other relevant policies and legislation



Manly Warringah Women's Resource Centre

• Domestic Violence Counsellor

  • Jul 2012 - Jan 2014

  Domestic Violence CounsellorManly Warringah Women’s Resource Centre is a service interested in the delivery of programs to women and children who have experienced domestic violence and/or sexual assault. In this role I am responsible for the delivery of psychotherapy and group work to women who have experienced domestic violence. Responsibilities: -Provide counselling to women experiencing domestic violence and/or sexual assault  -Conduct psychosocial assessment of clients who access counselling services  -Conduct assessments of women who are attending domestic violence support group -Safety planning for women and children -Referral of clients and children to appropriate services as well as liaising with other health and welfare practitioners where necessary -Assist clients to set achievable and realistic goals for therapy -Empower women to re-establish relationships with their children and increase parenting skills and attachment to their children -Assist women to develop in-depth understanding of doemstic violence and the impact it has on themselves and their children -Engage in culturally sensitive/aware practice -Co-facilitate domestic violence support group for women who have left abusive relationships -Program development for domestic violence support group including ensuring that the program runs within budget -Participate in regular supervision -Attend staff meetings -Data collection and entry -Record accurate and appropriate notes  -Compliance with WH&S procedures and company policyAchievements/Projects: -Provision of domestic violence support groups to a group of maximum 8 women with positive feedback -Engaged a range of clients in counselling services some of whom have been successfully exited from the counselling program

• Caseworker

  • Nov 2008 - Jan 2014

  Domestic Violence CaseworkerResponsibilities: -Provide case management (including component of accidental counselling) to women experiencing domestic violence and/or sexual assault in accommodation services and resource service -Assist with daily functioning of the refuge -Conduct initial/ongoing assessment of clients for both accommodation and resource services -Safety planning for women and children -Referral of clients and children to appropriate services -Assist clients to resolve housing needs -Ongoing case management of clients in crisis and transitional accommodation -Assist in running group programs for children -Provide support to children in accommodation services -Empower women to re-establish relationships with their children and increase parenting skills -Engage in culturally sensitive/aware practice Participate in regular supervision -Liase between clients should conflict arise  -Attend staff meetings -Data collection and entry -Attendance at relaveant interagency meetings -Compliance with OH&S procedures and company policy -Supervision of Bachelor of Social Work studentAchievements/Projects: -Organisation and management of White Ribbon Day events in conjunction with Local Domestic Violence Committee -Organisation and successful management of NSW State Child Support Conference -Assist with annual service specifications and performance monitoring to ensure ongoing funding and responsibility of data collection systems -Successfully aided clients to move through refuge/transitional housing/resource programs and into independent living addressing issues pertaining to domestic violence and sexual assault



Specialist Homelessness Services Data Collection- FaCS

• Trainer- Contractor

  • May 2011 - May 2011

  Trainer- Contracted by Family and Community Services Responsibilities:  -Provision of data training in accordance with FaCS requirements  -Adequate reporting of outcomes of training for SHS services in accordance with quality assurance procedures  -Compliance with WH&S procedures  -Consultation with Learning and Development Unit in relation to delivery of training  -Being familiar with the training material  -Conduct training in a manner that is non-discriminatory, taking into account gender and cultural issues Achievements/Projects:  -Provision of 9 training events with extremely positive outcomes and feedback from participants and Learning and Development Unit staff