Director of Operations

• Dec 2022 - Present

Special Projects Consultant

• Sep 2021 - Aug 2022

Provide specialized services to support organizational needs including managing metrics and evaluation projects, grant writing and reporting, and facilitating communications projects.

Director of Program Operations and Evaluation

• Jul 2019 - Aug 2021

Oversee the administrative and operational activities that support all programs. Design and implement efficient policies, procedures, and systems that improve quality of programs and support growth.Direct budgeting process for the program department. Manage the effective use of program funds through development of program budgets & budget revisions, and tracking of fiscal resources.Design and oversee the implementation of the organization's program evaluation strategy to assess programmatic impact, monitor service delivery and quality, and to support impact reporting.Collaborate with development department in the creation and completion of grant proposals and reportsExecute HR tasks for program staff, volunteers, and interns, including maintaining program personnel records and completing payroll. Coordinate program staff, volunteer, and intern recruitment, onboarding, training, and supervision, including direct supervision of 3 FTE staff and various internsAs a member of the Senior Leadership Team, collaborate and help guide organizational strategy and development. Show less

Director Of Youth Services

• Aug 2017 - Jun 2019

Program Director

• Feb 2007 - Jan 2017

Managed program operations for a mentoring program funded by Illinois Department of Human Services and Chicago Department of Family Support Services, including direct supervision and management of 1 FTE program assistant position Monitored subcontracts and program budgets of 12 participating schools totaling $627,000 to coordinate service delivery of over 15,000 hours of service per year to over 430 students Delivered training and supervision to schools and program mentors to ensure quality service delivery and attainment of program goals Ensured grant compliance through ongoing program management, evaluation, and program audits and coordination with program funders. Prepared contract proposals, tracked service delivery and program outcomes, and completed monthly, quarterly, and yearly reports Co-founded agency clinical team, which provided clinical support, services, and supervision to member schools, students, and program staff. Developed and executed professional development trainings for schools’ staff with a focus on trauma-informed care and crisis intervention and de-escalation skills Show less

Development Database Coordinator

• Oct 2006 - Feb 2007

Maintained Raiser’s Edge Donor Database and completed monthly financial reports and reconciliations for the development department Managed relationship and communications with large institutional and individual donors through completion of timely acknowledgement letters Led internal agency fundraising efforts, as well as, coordinated organizational events and mailings which included board members solicitations Maintained Raiser’s Edge Donor Database and completed monthly financial reports and reconciliations for the development department Managed relationship and communications with large institutional and individual donors through completion of timely acknowledgement letters Led internal agency fundraising efforts, as well as, coordinated organizational events and mailings which included board members solicitations

YES Program Assistant

• Jun 2005 - Oct 2006

Managed quality assurance for all files, databases, and reports Communicated and coordinated with program managers and external program contacts about data collection and programmatic needs Assisted with program development, including researching, organizing, and maintaining centralized resource information and yearly calendar of program activities Managed quality assurance for all files, databases, and reports Communicated and coordinated with program managers and external program contacts about data collection and programmatic needs Assisted with program development, including researching, organizing, and maintaining centralized resource information and yearly calendar of program activities

Case Manager, Outpatient Behavioral Health & ACT Team

• 2001 - 2004

Implemented and supervised semi-independent living apartment facility for young adults and adults experiencing severe mental illness and co- occurring disorders. Coordinated transition of clients to and from state hospital, inpatient, group home, and independent living facilities. Arranged housing placements as a member of Residential Housing Committee Established and coordinated service delivery as member of hospital’s first Assertive Community Treatment team, including case management and activities of daily living training Completed assessments, treatment plans, and daily case notes documenting service delivery; provided risk assessment and crisis intervention services, including ER on-call services Show less