Stakeholder Engagement Consultant

• Oct 2022 - Present

At The Hotel School I work within the Professional Learning Centre preparing current students and alumni to work within the hospitality industry. I seek incredible internship and job opportunities for our students to kick off their careers. Working closely with our industry partners I build strong relationships and invite these connections to participate as guest speakers, host hotel tours and to meet the future leaders of the hotel industry. In addition, I also connect with Queensland schools to inform future students, careers advisors and hospitality teachers on The Hotel School's unique university offering and partnership with Southern Cross University. Showcasing the boutique environment, graduate employment outcomes and opportunity to build a five-star career in business, hotel management and tourism. Show less

New Hotel Openings Support

• Mar 2022 - Sep 2022

Holiday Inn Express & Suites Sunshine Coast Opening support for Hotel Indigo Brisbane and voco Brisbane Holiday Inn Express & Suites Sunshine Coast Opening support for Hotel Indigo Brisbane and voco Brisbane

Hotel Manager

• Feb 2021 - Sep 2021

As Hotel Manager at Holiday Inn Express Melbourne Southbank I was responsible for the operation of the hotel. Navigating the challenges on COVID-19 and Melbourne lockdowns was a complex and interesting time for the hotel. During this time I also worked on the pre-opening activities for Holiday Inn Express Melbourne Little Collins.

Assistant Hotel Manager

• Jul 2019 - Feb 2021

At Holiday Inn Express Melbourne Southbank I completed my second hotel opening with Pro-invest Hotels Group as Assistant Hotel Manager. I currently operate the flagship 345 room Holiday Inn Express in Australia. Within my role I work within a small executive committee and largely support the operational management of the hotel, overseeing 40 direct reports from Front Office, Food and Beverage, Kitchen and Maintenance; however, I also am involved in the development of mid to long term commercial and financial strategy and have regular input into key revenue, pricing, forecast and yield strategies and decision. Show less

Assistant Hotel Manager

• Apr 2017 - Jun 2019

Opening the Holiday Inn Express Adelaide City Centre with Pro-invest Hotels Group as Assistant Hotel Manager marked my first hotel pre-opening. Adelaide’s newest 245 room hotel is located in the CBD and delivers Simple Smart Travel. As pre-opening Assistant Hotel Manager I recruited 30 employees for Front Office, Reservations and Food and Beverage and was responsible for the hotel operation. During my time in Adelaide I was able to able to further finesse, grow and stretch my results, culture and brand hearted leadership style. In 2018 I was awarded highly commended at the Hotel Management Awards for Rising Star. Show less

Assistant Front Office Manager

• Feb 2016 - Apr 2017

At InterContinental Melbourne The Rialto I was promoted from Duty Manager to Assistant Front Office Manager in 2016. Reporting to the Director of Guest Experience, with 15 direct reports I was responsible for leading the Front Office operation and delivering a luxury five-star brand defining experience.In 2016 I won the Employee of the Year for the colleague who best upholds the InterContinental Brand Service Behaviours. I worked across the hotel to build strong working relationships and leverage these to improve guest and colleague experiences. Show less

Duty Manager

• Feb 2015 - Feb 2016

As Duty Manager within the InterContinental Melbourne The Rialto I began my first role in a CBD hotel. My role was to ensure we are delivering on our vision to create “Great Hotels, Guests Love”. This was achieved by developing an engaged Front Office team that strived to deliver on our brand promise.

I-Grad

• Feb 2014 - Feb 2015

In 2014 I joined the post-graduate accelerated leadership program with IHG, selected for 1 of 12 positions within Australia and New Zealand, I made the move to the hotel industry and joined the team at InterContinental Sanctuary Cove Resort. The Future Leaders Program of IHG allowed me to work within each department of the hotel operation; Food and Beverage, Housekeeping and Front Office. Gaining perspective on a variety of roles within the hotel industry and allowing me to develop myself into a passionate leader and work alongside winning teams. Show less

Retail Assistant

• Aug 2012 - Jan 2014

Store Manager

• Oct 2011 - Apr 2012

As manager I was responsible for successfully running a store whilst leading a team of five colleagues. Under my leadership we were successful in attaining the Overall Retail Excellence Award. To be awarded with Retail Excellence our store had to be able to demonstrate exemplary customer service during a mystery shopper experience; this included general customer service, product knowledge/availability and willingness to go the extra mile. As manager I was responsible for successfully running a store whilst leading a team of five colleagues. Under my leadership we were successful in attaining the Overall Retail Excellence Award. To be awarded with Retail Excellence our store had to be able to demonstrate exemplary customer service during a mystery shopper experience; this included general customer service, product knowledge/availability and willingness to go the extra mile.

Store Manager

• Nov 2010 - Feb 2011

After being employed casually over the Christmas period, I gained the promotion to store manager after 2 weeks, during the opening stage of the store. With 5 direct reports, responsible for general store management, cost control and sales targets. After being employed casually over the Christmas period, I gained the promotion to store manager after 2 weeks, during the opening stage of the store. With 5 direct reports, responsible for general store management, cost control and sales targets.