Experience

Upland Rant & Rave

• United States
• Software Development
• 1 - 100 Employee

• Manager, Customer Success

  • Apr 2022 - Present



Upland Software

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • Feb 2021 - Present



Edge by Ascential

• United Kingdom
• Software Development
• 100 - 200 Employee

• Account Director

  • Oct 2018 - Feb 2021

  Edge by Ascential delivers some of the industry’s most accurate and actionable sales-driving data, insights and advisory solutions for global brands and retailers looking to win in today’s ecommerce-driven world. Brand View was acquired by Ascential in September 2018 and rebranded as Edge by Ascential having been merged with three other companies. As an account director I am responsible for ensuring my portfolio of retailer clients are getting a return on their investment in our data through understanding what their business objectives are and how we can use our data to support their decisions. I am responsible for maintaining the day to day service for my clients by working with internal teams, to resolve any queries on the service or delivery. My role also involves developing client relationships to ensure a smooth renewal of contracts. I am targeted on both renewals but also upsells to existing clients. My current retailer clients cover Grocery, Health & Beauty as well as DIY Show less



Acuity Pricing (formerly Brand View)

• United Kingdom
• Market Research
• 1 - 100 Employee

• Account Director

  • May 2018 - Oct 2018



Nielsen

• United States
• Technology, Information and Media
• 700 & Above Employee

• Client Team Leader

  • Dec 2013 - May 2018

  Responsible for leading the Client relationship, providing actionable insight to enable my client to grow their business. People management, currently managing a team of 2. Have worked across a number of health & Beauty and OTC clients with a wide range of brands Building strong senior level relationships across clients. Working closely to other teams internally to ensure we are delivering the best service to the client. Responsible for leading the Client relationship, providing actionable insight to enable my client to grow their business. People management, currently managing a team of 2. Have worked across a number of health & Beauty and OTC clients with a wide range of brands Building strong senior level relationships across clients. Working closely to other teams internally to ensure we are delivering the best service to the client.



Retailplus Joint Venture with The Nielsen Company

• Retail
• 1 - 100 Employee

• Senior Client Manager

  • Feb 2012 - Dec 2013



IRI

• United States
• Market Research
• 700 & Above Employee

• Senior Insight Manager

  • Sep 2007 - Jan 2012



IRI

• United States
• Market Research
• 700 & Above Employee

• Account Exec/Account Manager

  • 2002 - 2007

• Account Analyst

  • Sep 2001 - Nov 2002



Vistakon, Johnson & Johnson Medical

• European Marketing Intern

  • Jun 1999 - Jun 2000



insta group

• Wokingham, Berkshire

• Administration assistant

  • Jan 1995 - Sep 1999