Student Success Facilitator

• Dec 2022 - Present

• Responsible for coordinating and operational aspects of student affairs programs and services. Key responsibilities include: supervising and evaluatingengagement programs, organizing and planning student engagement events,developing marketing and promotional materials and liaison with students, studentemployees and campus partners. • Facilitates and organizes student affairs events, including new student orientation,peer mentoring training• Provides support and administers student affairs special projects, which requiresassisting with the preparation of work plans and project supervision. • Monitors and maintains accurate data within the various information systemsrelated to student affairs programs and services within the portfolio, such as the co curricular record data base, volunteer database, customer relations management,and the student information system (Banner). • Recruits and supervises volunteers and student staff as part of the student development and leadership programs. • Acts as a resource to the University community on matters related to student affairsand services including student development, retention and success.• Organizes and assists with student life activities and events including orientation and engagementevents, convocation, educational programs, and university transition. • Liaises with the student union and student groups related to student affairs andservices. • Follows higher education best practices and maintains ongoing professionaldevelopment with relevant research and trends in student affairs and services.• Participates in establishing goals and objectives for the department that supportstudent success, well-being and promotes equity, diversity and inclusion. Show less

Event Specialist

• Jan 2022 - Nov 2022

The Events Specialist is responsible for ensuring appropriate design, production andimplementation of Capilano University external facing, ‘first impression’ and fundraising events.The incumbent provides direction and advice on event logistics to the campus community on aconsultation basis to create exceptional experiences and elevate the CapU brand.The Events Specialist works closely and collaboratively with a wide range of service providerskey partners, both internally and externally. Ability to exercise independent judgment,facilitates, implements, coordinates, and executes multiple projects simultaneously areinherent in the position. The Events Specialist reports to the Manager, University Events andproduces events on behalf of the Office of University Relations and the President’s Office. Show less

Ceremonies and Protocol Officer

• Apr 2021 - Jan 2022

- Research, create and implement protocol and procedures in keeping with the internalcommunity, external audiences, academic tradition and the culture and values of the Universitywhile serving as the campus resource for protocol matters.- Ensure assigned ceremony and event timelines are adhered to by tracking the progress of tasks andresponsibilities of the people involved within the events follow up when required and escalateissues as necessary.-Liaise and work collaboratively with a wide range of departments, service areas and vendors to ensure all components of the event program are effectively implemented.- Recruit, train and recognize volunteers to support the creation and implementationof events. Volunteers may include University employees, alumni and board members- Research, create and implement protocol and procedures in keeping with the internal. Show less

Junior Conference Manager

• Aug 2019 - Mar 2021

- Manage full scientific programs for conferences of over 5000 people- Responsible for conference financial management- Development of SOP's for Educational Programs for conferences- Execute conferences from planning, logistics, design, program, staff and volunteer management

Tradeshow Manager

• Sep 2016 - Aug 2019

- Responsible for coordinating ECF Team members including, Marketing, Sales, and Operations- Logistical management of 5 fairs across the province of British Columbia - Managed sales and relationships for exhibitor and sponsors- Organized the attendance of high schools to the tradeshows

Tradeshow Manager

• Sep 2016 - Mar 2021

Event Staff

• May 2016 - Aug 2016

* Interacted with up to 12,000 international professional delegates at annual conferences for worldwide event management companies * Provide local recommendations for tourism opportunities to promote Vancouver as a destination and maximize delegate experience * Interacted with up to 12,000 international professional delegates at annual conferences for worldwide event management companies * Provide local recommendations for tourism opportunities to promote Vancouver as a destination and maximize delegate experience

Summer Camp Instructor

• Jul 2009 - Jul 2016

* Design and administer interactive outdoor programs for children ranging from 5 to 14 * Instructed English to Spanish, Russian, German, and French children ages 7 to 9. * Assisted in the creation of a sailing program and chaperoned up to 10 children on sailing trips that ran daily * Design and administer interactive outdoor programs for children ranging from 5 to 14 * Instructed English to Spanish, Russian, German, and French children ages 7 to 9. * Assisted in the creation of a sailing program and chaperoned up to 10 children on sailing trips that ran daily

Vice President Student Life

• Jun 2015 - Jun 2016

As defined by the bylaws and polices of the Capilano Students Union, the VP of Student Life is responsible for:* Support the planning and implementation of events that enrich the social andpersonal lives of the members, and ensure visible and effective marketing forsuch events and for other campus events of interest to the members;* Support the coordination of ceremonies and dinners held by the Society;* Consider applications to establish or dissolve clubs, and applications to fund clubevents or activities, and to make related recommendations to the Board;* Examine new and innovative ideas for engaging the members in the Society’sactivities and for other projects that enable the Society to fulfill its constitutionalpurposes and in pursuit of the Society’s strategic plan;* Advise the Executive Committee and the Board on how to communicateinformation about activities and issues facing the Society to the membership in afull, succinct, and timely way;* Establish channels, protocols, and programs aimed at encouraging input fromand consultation with the Society’s membership;* Provide central coordination and support for Collectives’ activities and events;Within the above framework, work highlights include,* Chaired a committee of 15 members responsible for organizing and facilitating campus-wide engagement activities * Managed annual budget of $55,000 for events, campaigns and initiatives including Sexual Assault Awareness, De-Stress Week, Film Festival, Welcome BBQ, student end of year party and Pride Week* Renewal of current strategic plan * Facilitated orientation and leadership training to incoming board members by developing training modules and delivering through group workshops* Successfully attained insurance permission to install physically active clubs on campus resulting in the increase of club presence* Liaised between student union and Capilano University administration to advocate on the behalf of students Show less

Faculty of Global and Community Studies Representative

• Jun 2014 - May 2015

* Attended all board meetings and make strategic decisions on behalf of the students.* Facilitated faculty meetings with up to 75 students in attendance.* Acted as the intermediary between students and faculty within the Global and Community Studies Faculty.* Worked closely with VP Student Life to host numerous events.

Barista

• Sep 2012 - May 2015

* Opened and organized cafe for morning operations. * Delivered high quality individualized customer service. * Created artistic beverages. * Opened and organized cafe for morning operations. * Delivered high quality individualized customer service. * Created artistic beverages.

Assistant to the Organizer

• 2015 - 2015

* Scheduled and managed up 75 volunteers over the week long event * Ensured up to 600 high profile guests received outstanding customer service by conducting extensive volunteer training * Assisted with logistics coordination and delivery of social program and events * Scheduled and managed up 75 volunteers over the week long event * Ensured up to 600 high profile guests received outstanding customer service by conducting extensive volunteer training * Assisted with logistics coordination and delivery of social program and events

Service Desk Coordinator

• Aug 2010 - Aug 2012

* Created and sold membership packages to meet members needs ranging from individuals, families, students and couples * Enhanced members experience by ensuring all information was provided and looking for new, creative ways to engage current and future members. * Promoted events to all members and community to increase annual participation by over 100%. Successful promotion led to the launch of new events such as Shamrock Shuffle * Recruit, train, and supervise service desk staff of 10 individuals in providing an exceptional customer experience. Show less