Experience

Horner Automation & Solutions Group

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Technical Support Engineer

  • Sep 2021 - Present

  -Identifying the customers requirements/specifications and making the appropriate hardware and software recommendations. -Providing technical product leadership and knowledge sharing on new and existing products to external customers (distributors and end users) as well as internally to colleagues. -Driving the delivery of timely, informed and efficient technical support by taking ownership of the customer issues reported and identifying solutions to resolve customer issues. -Preparing timely and accurate technical support reports on open issues, closed issues etc. -Documenting solutions and knowledge in the form of technical notes to the Knowledge Base.



The Broadway T-Shirt Company

• Myrtle Beach, South Carolina Area

• Sales Assistant

  • Jun 2014 - Aug 2014

  • Providing a quick timely and efficient service on the floor and cash register. • Handling money and completing transactions. • Handling returns and exchanges. • Stocking and replenishing shelves. • Maintaining an attractive display of goods on shelves. • Preparing promotional display to maximise sales. • Daily customer interaction and providing a high standard of customer service by greeting customers and answering any queries they may have. • Cashing up at the end of each shift.