Firefighter

• Apr 2019 - Present

Account Coordinator, Sales & Marketing

• 2017 - Apr 2019

• North American Customer Care and Quality Assurance coordinator for luxury auto manufacturers and after-market leasing companies.• Reporting and data analysis on customer satisfaction, damage and service concerns, dispatching, ETA & ATA.• On-boarding of clients to roadside mobile applications• Liaison between the service network, corporate clients, and end-user customers.• Training internal employees on the program parameters and customer expectations of clients.• Launch new client, including contract development, InfoFlash communication with the service network.

Health & Safety Training Coordinator

• Dec 2014 - 2017

• Developed, using Adult Learning Theory, a 3-hour advanced training program for supervisors. Including content research, PowerPoint presentation, learning resources, & application testing.• Facilitation of a 2-day Basics of Supervising course to prepare supervisors to perform their health & safety duties competently including all course material preparation & participant scheduling.• Facilitation of daily, 4-hour new hire health & safety training to approximately 10 individuals per session. Areas of training include WHMIS, Ontario Health & Safety Awareness, Lockout/Tagout, AODA, & Workplace Violence/Respect in the Workplace.• Partner with corporate safety to design & update training courses to align with current policies & procedures.• Create & maintain a monthly training calendar with courses to meet changing business demands.• Provide feedback to management on training needs.• Knowledge of Health & Safety legislative responsibilities, development of Project Safety Plans, Pre-Job Hazard Assessments, Incident Reporting, Early and Safe Return to Work, and Employee Improvement Action Report.• Working as a member of the Health & Safety Team to ensure compliance with new Working at Heights safety legislation including coordinating training for the entire Southern Ontario Region.• Utilize JDE Software, develop reports & maintain up-to-date training records for every employee. • Liaise and coordinate training between third-party training providers and site management for the Southern Ontario Region (approximately 1200 employees).

Administrative Assistant, Customer Service Representative & Receptionist

• Jun 2008 - Nov 2014

• Prioritize and review up to 30 insurance policies daily from major insurance companies, including Royal & Sun Alliance, Intact, Aviva, Western Assurance, and Travellers• Create applications for new business insurance policies• Review and upload new and renewal policies in the portal.

Captain

• Sep 2009 - Apr 2011